Its was hard to understand in the beginning but later i get fast customer help in the caht
now everything clear and i love it
Peace Love Rally
I was a little intimidated to install this app but it was surprisingly easy to do and customer support was awesome. Daniel was super friendly and helpful!
Customer support is amazing - thank you very much to Daniel who was so helpful, spent like an hour with me doing CSS for me. Thank you.
Also thank you to 'Priyanka and Abhi, who were an amazing help!
Coffees Are Us
At the start when I installed app not all the features worked but someone from support got back to me and fixed it all up so happy now
The app can be tricky to setup, requires to put a lot of thoughts, but the customer service is awesome, especially Rifat!
Zach's Pet Shop
The app is very complex with limited support, the self serve articles all lead to 404 errors. the support team take 3-5 days to reply just to tell you that you are stupid.
It was difficult to customise the app widget to match your store due to the way they store the CSS in the cookies, refreshing your browser does not allow the widget appearance to refresh and you need to force the refresh via a code change.
The code slows down the website alot and google views this negatively... in the google search console there were a number of errors casused by this app.
Their code broke my Afterpay widget, after contacting support they advised that i was stupid and their team had confirmed that their code was not affecting my afterpay widget when i even explained that the base theme without their code works however they just simply dismissed this.
Customers can only pay with credit card which is a barrier to sale.
The app has great potential, however the support is poor for an app that is quite expensive. If you have 5 products then this app might be for you but for larger sites this app is not suitable.
I have been in business for over 3 years with close to 4,000 SKU's so please do not install this app if you have a successful medium to large business.
We used Bold quite a bit and needed help to get what we needed, Priyanka was very helpful, kind, and quick. Great customer service.
Jaclyn James Co.
I have been using BOLD for about 4 months now. I have had some great customer service - most recently with Priyanka!
ABSOLUTELY HORRIBLE!!! I refunded the customer and she never got her refund. Bold claims that that can't find the refund. Neither can shopify. So now I am out the money, and my customer never recieved her refund. Bold was no use helping track down the refund that THEY lost. DO NOT USE THIS PLATFORM.
Zen Donkey Farms
I normally only leave great reviews, but this app has caused so many problems for my business, that I'm hoping this detail helps someone else avoid an expensive mistake. I've spent thousands of dollars and countless hours trying to fix Bold's inability to integrate with other apps, not to mention a complete inability to get a human on the phone that can make decisions and drive progress. This is particularly frustrating because the sales person that set my company up with the app promised integration with my other key apps. As a small and charitable organization, this app's negative impact runs deep, and I don't want this to happen to others! My advice: avoid this app for your subscription needs until they've fixed their many integration issues! I've heard great things about some of their other apps and hope someone is working now to fix their subscription product issues.