Overall rating Based on 1458 reviews
We lost about $2000 worth in goods through this app. Their functionality has been a good help to our business and their support is great. Both of those did not take away that the integration of their payment gateways is compromised.
Through an exploit in the app, an automated attack allowed to place orders with fraudulent credit card data. Whilst the payment gateway (Authorize.net) itself flagged these payments, Bold (or the third party they use for this) did not pick up on these flags and marked all payments as successful. We only found these activities by chance.
To me this was a huge trust-breaker, given this software is using payments for the majority of it's functionality. Even worse, they were the last party to respond (after Shopify and Authorize.net) when it became clear we ran into problems.
Even though the solution works, it cost us more than it delivered in the end. Which is a very sad story.
Carter did an amazing job! Great patience and careful instructions to get the job done right! Alexa did a great job in helping second hand also. Shoutouts to Carter once again!
Three 14 Market
Just started using Bold Subscriptions, but had a question about how to use the buy button. Samantha was a super help through chat! Quick & attentive & super knowledgeable, which in my book is gold!
Lather Bath Bar
Bold Support was so awesome. Samantha chatted with me and helped me set up the store. She was so patient and helpful!
This app is exactly what my website needed. This app is easy to install and customize. You can customize just about anything and having the option for a flexible subscription for one or more products fills all of my needs. Their customer service is OUTSTANDING! HIGHLY RECOMMEND to anyone that has products that they want to include a subscription to.
Mangia La Vita
I am loving everything that the Bold apps have to offer for our store! The customer service is great also. Samantha was very helpful in answering all my questions and even let me know how to book a call with a specialist to learn more about the build a box feature!
The Grow Network Shop
I have tried literally every Shopify subscription app and Bold is the only one that offers the features and functions remotely close to what I need. I had a little trouble getting it set up at first but Abhi with their support team was amazing and patient while taking the time to thoroughly understand and help resolve my issue.
Forum Health Store
Just getting started today and ran into some difficulties (user error on my end). I was able to jump on live chat and Sukh had me up and running in no time. It is very important to me to have quick response time and after waiting only a few minutes in the live chat queue, I was able to get multiple questions answered. Thanks again Sukh.
Olivia's Bow Club
We switched to this app after moving from WooCommerce to Shopify, and it 100% changed our business for the better. Gone are the days of total confusion and SO MUCH WORK in woo subscriptions - Bold Recurring Orders is AMAZING for both US and our customers!!!! I have worked with many of the employees here, from dealing with the major & lengthy process of migrating from WooCommerce, to little glitches and additional customizations, etc, and they have all been incredible and go above and beyond every time. Thank you Bold for all of your help for being such amazing people!
I do not have the app up and running just yet but the experience getting assistance from Priyanka running test purchases for subscriptions was a great help! Excited to get this app running for our customers!