Overall rating Based on 1272 reviews
This App is easy to setup and works well. The service provided from Kevin has also been very good!
I can highly recommend to anyone looking to take recurring payments.
We're a subscription box company for sports nutrition products, and we need the ability to sell subscriptions in order for our business to work. Recurring Orders therefore forms the very core of our online presence.
We initially had some issues with setup, but the guys at Bold are very helpful, and we're now happy customers!
This installation is a work in progress. I will continue to update as we move forward.
Installation was a breeze. Kevin was super supportive and eager/willing to help. That is why they get a star. They had 5 stars until our launch.
Once we launched and people wanted to make changes to their accounts, that's when they lost 4 stars. They would have lost 5 if Shopify would have allowed it. There seems to be no sense of urgency to help us help our customers and that is a shame. The issues are that customers either 1) can't log in and are told there is no account with their email address or 2) they can get in but it says they have no active subscription to cancel or change. Both are super basic features that we were told this app had. If the team made me feel that they cared and were working hard to help get it fixed, I would feel a little better. Unfortunately, the jury is still out.
UPDATE: After finally getting in touch with someone (in a matter of hours once I, the owner, got involved) we were able to work together to figure out that if a customer does not set up an account when they make the purchase, they cannot manage their account (sounds obvious now but in the order process, you don't realize that you are not setting up an account). In lieu of forcing registration and potentially losing sales, we will send out an email reminding customers to sign up on our site using the same email address they did for their subscription and then the management portion is super easy and self explanatory. If anyone else is doing this a different way with success, please let me know.
Speed bumps hurt but the goal is that you get past them and learn from them. I can say that once the right people heard my concerns, they were right on it - even one person from vacation and one from home.
GreenCat Pet Food Company
Max was the "Wizard" who installed the app for me and he completed this task in less than the 2 business days that was quoted. I was very happy that this service was offered, as I am not a coder. It really helped get the app going on my website. When I needed something tweaked, another representative completed the task less than two hours after I sent the request email. So far, I am happy with my experience with this app.
My one complaint is specific to my store's theme. I am not happy with how the login information appears in my header, and according to the second representative I spoke to, this cannot be changed without altering the coding of the theme. So - it is nothing against the actual app. Just be warned that the final appearance in your store may not be similar to the example coffee website that Bold uses to showcase this app.
App has great functionality and the support team is very helpful. Unfortunately, Stripe is not supported in Malaysia yet and recurring functions are limited for PayPal.
Who Made Your Pants?
Still some tweaking to do but its looking good so far. Very helpful set up from the Bolapps team. Videos are very clear. Just got to get our customers to fall in love now! We're still in Beta but it's definitely worth a trial if this is something you think might be useful to you.
Shop Ronnefeldt teas since 1823
Where to start? Well, installation was a breeze - it only took a few minutes to get the app up and running. Then Shazam! Re-loaded a product page and there was the subscription option complete with my "10% the purchase price today" incentive. We are giving the App a 30 day test before signing up for the premium but so far so good. I will write another review at the end of the 30 days, letting everyone know how the subscriptions performed.