Awful customer service. Had the app downloaded for about a month and was never set up correctly. I was advised a download needed to be done for their download team, which never happened. Not worth the time or money, find a different app
Thank you for your feedback, we sincerely apologize for any inconvenience this may have caused you. One of our Merchant Success specialists has reached, hoping to resolve the issues you were experiencing during the install process.
Since installing this app, I've been waiting over 1 month for the custom installation and a phone call to finalize set up. :-(
Thank you for your feedback. We do apologize for any inconvenience you've experienced, we are also looking forward to getting you all set up. We have an app specialists working on coordinating a call with you to help you finalize the set up of you app!
The app is malfunctioning on our store and we've had no response from our urgent support request two days ago, despite Shopify also contacting them. Very disappointed. It is an expensive app so would expect top class customer service when we need it, especially for a major problem like this.
Zach's Pet Shop
The app is very complex with limited support, the self serve articles all lead to 404 errors. the support team take 3-5 days to reply just to tell you that you are stupid.
It was difficult to customise the app widget to match your store due to the way they store the CSS in the cookies, refreshing your browser does not allow the widget appearance to refresh and you need to force the refresh via a code change.
The code slows down the website alot and google views this negatively... in the google search console there were a number of errors casused by this app.
Their code broke my Afterpay widget, after contacting support they advised that i was stupid and their team had confirmed that their code was not affecting my afterpay widget when i even explained that the base theme without their code works however they just simply dismissed this.
Customers can only pay with credit card which is a barrier to sale.
The app has great potential, however the support is poor for an app that is quite expensive. If you have 5 products then this app might be for you but for larger sites this app is not suitable.
I have been in business for over 3 years with close to 4,000 SKU's so please do not install this app if you have a successful medium to large business.
ABSOLUTELY HORRIBLE!!! I refunded the customer and she never got her refund. Bold claims that that can't find the refund. Neither can shopify. So now I am out the money, and my customer never recieved her refund. Bold was no use helping track down the refund that THEY lost. DO NOT USE THIS PLATFORM.
Zen Donkey Farms
I normally only leave great reviews, but this app has caused so many problems for my business, that I'm hoping this detail helps someone else avoid an expensive mistake. I've spent thousands of dollars and countless hours trying to fix Bold's inability to integrate with other apps, not to mention a complete inability to get a human on the phone that can make decisions and drive progress. This is particularly frustrating because the sales person that set my company up with the app promised integration with my other key apps. As a small and charitable organization, this app's negative impact runs deep, and I don't want this to happen to others! My advice: avoid this app for your subscription needs until they've fixed their many integration issues! I've heard great things about some of their other apps and hope someone is working now to fix their subscription product issues.
Worst support ever! without the support this app is useless (especially when simple features are not working at all)
We advise you to stay away from "Bold" "Subscription" - save your business from this damage and run away.
Little Moo Organics
Never works!! I am always having issues with the add to cart button, the manage subscription button, its always causing problems
The support for the app is really bad. You can't start a chat, and through email you need way to long. I haven't received an answer on my mails
PlanetCare's microfibre filters
We are using Bold Subscriptions with Bold Cashier and strongly advise against using this apps. We setup a shop a year ago and everything was working fine, but in the last months more and more bugs are appearing and things that were working since the beginning stop working for no apparent reason. We are experiencing:
- failed orders (unknown reason)
- wrong tax calculations
- order confirmations being sent to existing customers for no apparent reason **
We are spending a lot of time dealing with customers complaining about our shop not working properly and we have nothing to tell them! And what's worse, their support has become practically useless, typically we wait for several days before someone even starts handling a ticket and we have some tickets open for weeks without a clear answer. All while listening to angry customers and loosing money.
All in all, very disappointed and frustrated as switching to another app without bothering all the customers is nearly impossible.
(**) Update 2020-08-25 Our customers (and other stores are experiencing this, too!!) are receiving order confirmations for orders they didn't place - (support says this is a "major priority for developers") - now 14 days and counting