Redo

We use ReDo across several aspects of our business including Returns, Customer Support and Checkout Conversion testing. ReDo team is very responsive and always available to support with any issues. Elijah from their support team is an all-star.

have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help

Mason from the Redo support team was incredibly helpful when we were migrating our email list from Klaviyo. He jumped into the chat fast and got everything sorted quickly. The app itself has been great for our Shopify store — handles returns, email marketing, and more all in one place. Highly recommend!

Redo has been great for us! We started using it for returns and exchanges because we love the$1.99 risk free buy and try option (and our customers do too)

We now use them for so many more things, such as customer service, shipping, order confirmation emails and much more. Even if the Redo team does not have the solution right away for us, they always put in a ticket with their engineering team to make sure things work properly for us which we really appreciate.

Redo has been a huge help for our business, but what really stood out was their customer service team. Their support department genuinely saved us when we needed help last minute. They took the time to jump on a call, screen share, and walk us through everything instead of just sending a generic response or leaving us to figure it out on our own.

That level of support is rare, especially when you’re dealing with something time-sensitive on a live Shopify store. The team was patient, knowledgeable, and incredibly helpful. We’re really grateful for the way they showed up for us when it mattered. Highly recommend Redo, not just for the app itself, but for the people behind it.

We've been with Redo for two years and it's been one of the easiest vendor relationships we have. The product does what it promises, but honestly the team is what keeps us around.
Quick shoutout to Mason — ran into an issue right before a sale launch today and he hopped on a call immediately. No ticket queue, no "we'll get back to you." Just fixed it. That kind of responsiveness is rare and genuinely makes a difference when you're under the gun.
Highly recommend if you're evaluating returns platforms.

We have had a great experience using Redo. We are a Shopify Plus store and use Redo for Shipping, Returns and Marketing. They have been very responsive with support and adding new integrations as needs arise.

REDO has made my job so much easier managing orders and returns. Very rarely is there an issue with the system, but when there is, their online support team is quick to help look into it and resolve any problems. Great customer service and the application itself is very easy and straightforward to use.

We have been using Redo for 2 years now and it has been a great experience using it. Their team is super helpful with quick answers whenever you need them, shootout Alec!
Thanks

We’ve been using the Redo returns portal to manage our returns and exchanges, and it has significantly improved the overall customer experience and internal workflow. The platform is intuitive, easy to implement, and helps centralize all return and exchange requests in one place, which reduces manual handling and back-and-forth communication. Cade was also incredibly helpful in clarifying everything and making the necessary adjustments for us.