Redo

Switching to Redo from Loop has allowed us to have more tools at hand to make a more customizable experience for our Return process offering more incentive for customers to exchange rather than return an item. The Redo Team has been very capable to assist on backend issues that we had that is normally not part of their department, but have took the initiative to resolve the issue. Highly recommend switching or starting Redo as your Return company.

All of the Redo team members that I've worked with so far have been so helpful and knowledgeable. Transitioning to Redo for shipping is going to make things so much more efficient for us and next up we're going to start doing returns through redo as well.

We've been using Redo for over a year and couldn't recommend it more! It's been such a game changer for us in the US market and derisks the purchase for a first time customer who's unsure about their sizing for a small additional fee and no charge to us for a free return label. It's a no brainer for every business that's looking to scale. And to top it all the team is extremely helpful and very responsive to support requests.

Redo has been essential to our return process! It has made managing returns so much easier for our team while allowing our customers to return products at no cost to them, without creating an added expense for our business. For the low cost of the service, it has been a huge value for us and has made the entire return experience much more seamless. Highly recommend Redo to other Shopify store owners! Megan has also been incredibly helpful and responsive whenever we’ve had questions.

Been using Redo the past two months. Easy set-up. Attentive staff. Seamless experience. To our happy surprise, most of our shoppers opt-in for the package-protection plan because it averages to only about $1.50 - $2.00 extra for the customer. The peace-of-mind it brings is worth the cost and the value it offers. Process is smooth and friction-less. Helps our brand's identity as well, by offering such value at a small cost. Win-win for everyone. Highly recommend.

Redo has been a game-changer for us. We initially used it just for returns, which instantly streamlined our process, then expanded to their AI chat and marketing tools. The "Ask Redo" feature is super helpful, but if you need additional help, their team is incredibly quick to respond. We run three Shopify stores daily and truly can't imagine operating without Redo!

All of the team members we have interacted with at ReDo have been fantastic! They are down to earth and don't throw in corporate tech jargon to sound smart. Everyone is knowledgeable in the products or knows who to forward you along to in order to get answers. Our return process has become so much easier since sign on with ReDo.

We recently transitioned from our old returns app to Redo and the whole process was seamless. The Redo team were fantastic to work with, super responsive, quick to assist, and made what could have been a stressful migration really straightforward.

The returns experience itself works a bit differently to what we were used to, but honestly it's been amazing. Would highly recommend Redo to any brand looking for a returns solution that actually works.

Redo ha cambiato in meglio il modo in cui gestiamo resi e cambi per il nostro brand. L'implementazione è stata semplice, il portale self-service per i clienti funziona benissimo, e ci ha fatto risparmiare tantissimo tempo che prima andava nella gestione manuale di resi e cambi.

Un ringraziamento speciale ad August del supporto: è stato incredibilmente disponibile, paziente e utile ogni volta che l'abbiamo contattato con domande (e ne abbiamo avute tante!). Una vera rockstar. Consigliamo Redo a qualsiasi negozio Shopify che voglia semplificare la gestione di resi e cambi.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.