Redo

Our store transferred from Loops to Redo and we have been very happy with the customer support and the returns portal functionality itself. The redo team takes on the engineering work for reformatting the checkout button to our liking. We are super grateful for everything the redo team has done for us. They helped a lot with troubleshooting complicated market pricing issues when shopify made their recent markets updates and were able to rectify our issues rather quickly.

Customers also mention the return and exchange process is superior to Loops, and the recurring cost was removed due to redo's pricing structure. Thanks Redo!

REDO is a game-changer for our business. They have multiple tools/products that help our bottom line grow. Their Recover product is a game-changer. Don't forget to ask them to get that set up for you. ZERO upfront cost/risk.

I cannot say enough about Redo. It's extremely easy to use, packed with helpful features, and their Support Team is hands-down the best I've ever encountered. They are always responsive, knowledgeable, and ready to help with any questions or issues. We are very happy with our experience and look forward to a long relationship with the Redo team.

Redo has been a great tool for our Shopify store. We use several of their features across our business, and it has helped make our customer experience smoother and more efficient. The biggest standout for us is their actual U.S.-based support. Their team is responsive, helpful, and easy to work with, which makes a huge difference when you need quick answers or help getting things dialed in. Overall, Redo has been a solid partner and a great app for our store. Highly recommend.

I had a few issues starting up with Redo. I spoke to Mitch and Carson at first and they were really nice but I wish I had more frequent follow up communication. Ultimately, I was left with issues not being resolved. BUT, KONNOR came to the rescue! Konnor really turned my experience around and was able to fix all of my problems and technical issues quickly. I really appreciated that he would follow up with me via email on every step so that I knew that progress was being made. Had it not been for Konnor, I'm not sure we would still be a Redo customer. But, now we are a Redo customer for life! Thank you Konnor.

Great product. As an agency, we can't recommend REDO enough. They offer multiple products that help us better serve our clients. The best part has been working with the REDO team. From onboarding and beyond, they have always been 100% committed to helping us get what we need, answer questions quickly, make needed updates, etc. Even though we are a relatively small partner, they still treat us like we matter. That goes a long way. Easy 5 stars.

Redo has been great for us! We started using it for returns and exchanges because we love the$1.99 risk free buy and try option (and our customers do too)

We now use them for so many more things, such as customer service, shipping, order confirmation emails and much more. Even if the Redo team does not have the solution right away for us, they always put in a ticket with their engineering team to make sure things work properly for us which we really appreciate

The product is overall pretty decent, there are some technical/developement/integration things i wish were more available to end users, support has been responsive, their AI support isnt great but their human support it.

We are new customers to Redo platform and I have to say our experience has been nothing short of amazing!

We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. Greg from the tech support team rolled up his sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done.

That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!

We’ve had a great experience using Redo for both returns and package protection claims at KTM Twins. The platform has helped streamline our return process for customers while reducing the amount of manual back-and-forth our support team has to handle. Setup and integration with Shopify were smooth, and the customer-facing experience is simple and easy to understand.

A special shoutout to Alec from the Redo support team - he has been incredibly responsive, knowledgeable, and proactive whenever we’ve had questions or needed assistance. It’s refreshing to work with a partner that genuinely listens to feedback and works with us to improve the experience. Highly recommend Redo to other Shopify merchants looking for a modern returns and claims solution.