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★☆☆☆☆
We switched to Redo from ReturnLogic and were told it would offer the same functionality with added enhancements. One week in, that has not been our experience.
We are unable to process claims correctly. Amounts are calculating incorrectly, taxes are wrong, and the issues are consistent enough that we cannot rely on the platform for day-to-day operations. For a warranty and returns management tool, accurate financial calculations are a baseline requirement — not an enhancement.
We were sold on the promise of a smoother, more capable platform. Right now it is creating more work than it is saving. We hope the team addresses these issues quickly, as the concept is good and we want it to work. We will update this review if things improve.
Thank you for sharing this, we take feedback like yours seriously, especially this early in your experience with us. We completely understand the frustration, and you're right that accurate financial calculations are a baseline requirement, not a nice-to-have. That's not acceptable and we own that.
We know you're already working with our team to get everything sorted out, and we're committed to staying on it until things are running the way they should. We want to make sure Redo lives up to what you were promised when you made the switch.
Horrible Customer service. Been asking for my request for over a week and cannot get any answers or anyone to reach out to me personally. Every request I have had has taken days for someone to get back to me. Many glitches in the platform as well such as showing incorrect outstanding balances.
Hi Faceplant Dreams, thank you for sharing this feedback. We're sorry to hear about the delays you experienced with our team and completely understand how frustrating that can be when you're running a business. We're glad we were able to work through the issues together and hope things are in a much better place now. If there's anything still outstanding or you need further support, please don't hesitate to reach out to me directly aaron.drewery@redo.com. We really do appreciate your patience through all of this.
Aggressive AI Chatbot refuses to answer my questions. Don't use this app.
Thank you for taking the time to leave this review, feedback like yours is exactly how we improve. We're sorry to hear about your experience with our AI chatbot. This isn't the experience we want for anyone, and your review prompted us to make meaningful changes to how our chatbot handles conversations so you and others don't run into the same issue going forward. Thanks!
I'm upset with the support, I had problems and they took more than 1 week to resolve them, I've had a problem for 2 weeks and until now they haven't helped me, there's no way I can stop my store until the problems are resolved, unfortunately I had more dissatisfaction than joy with this app.
Hi iGOLD, we're sorry for the frustration you experienced. Two weeks without a resolution is far too long, and we fully understand how disruptive that is when you're trying to run your business. We want you to know that a lot has changed since your review, we've made significant improvements to both our platform and our support experience, with new features and faster response times that we're proud of. We'd love the chance to show you what Redo looks like today. If you're open to it, please reach out to us at support@redo.com and we'll personally make sure you have a much better experience going forward.
I have never encountered such careless app owners. I’ve contacted you multiple times, explaining that I wanted to use your app but was unable to log in. I even left my email address, yet all I received was a generic response. I’m deleting the app, and I will never recommend it to anyone.
Hey MOOGCO team. Sorry to hear about your experience. We'd love to help here.
I don't see a Shopify download history for MOOGCO. To help you get set up, feel free to send me a direct message at jordan@getredo.com. We'll make sure we hand hold you and get set up with Redo right away.
