Redo

We’ve had an outstanding experience working with Redo. Their customer service alone sets them apart, our team consistently receives fast, helpful responses at all hours of the day or night, weekends included.

We initially partnered with Redo to create a customized returns portal years ago, which improved returns experience for customers substantially. Over a year later, we changed from exclusively CommentSold and integrated Shopify into our operations. We turned to Redo again to help manage what was a complex transition. Their team successfully unified our shipping into a single, streamlined system.

From there, we upgraded to their automated shipping solution, which has been a game changer. Orders are intelligently routed to pickers in the most efficient path, allowing us to scan items as we pick to reduce errors. With over 100,000 square feet of warehouse space, this optimization has dramatically improved our workflow & problem orders. We’ve been able to scale down our employee count, and provide shipping faster then ever.

Most recently, we’ve committed to their new inventory management system which is currently being implemented. Their team has been incredibly hands-on, customizing solutions to fit our exact needs and providing constant support on site for a week. I have no doubt they will also get this right and we will have better inventory accountability than we thought was possible.

These are just the highlights, but Redo also delivers in many other areas as well to help with marketing, conversion, order protection, etc. They provide ongoing updates that continue to enhance functionality. The result has been measurable ROI through reduced operational costs, increased efficiency, and paths to real business growth.

If you have the opportunity to work with their team, we have loved them all. For us it has outstanding from Suz, Hayden, Braden, Jaden, Aubrey, Will, Dan, Parker, Quinton and Aaron. But I at this point believe with every employee there, you’re in excellent hands. We can’t recommend Redo enough.

Very good app, easy to use, and the explanatory videos are very helpful. Whenever I’ve needed assistance, the support team has always been very kind and helpful. It has made managing our store and customer service much easier. Highly recommended!

We've been working with Redo for awhile now. We just switched to their shipping platform and couldn't be happier. Dallin was able to help solve a serious issue for us quickly and professionally.

Redo has been the greatest addition to our website we could've ever asked for. Couldn't recommend an app any more to anyone. Super fast response times on anything we've needed help with, customized all settings to fit our website, and worked with our busy schedules to get things right as soon as we need it. Shoutout redo, they have a customer for life in us

I am a very detailed person, and while using REDO, if I find something that I do not like, it gets fixed ASAP. Using REDO for returns is also easy and very UX appealing. They are also improving really fast. My company signed with them only at the end of June 2025, but so many things have changed and improved already. At the moment, I am very happy that I chose REDO for my return to my workplace.

They offer a lot more than it says on the tin.
We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

Times they are a changing. My store has been around for over 80 years and I’m trying to take advantage of everything new I can. I have had redo now for awhile. It works as promoted and the team there, especially Dallin, have worked with me to tackle any challenges or changes I’ve needed done. Highly recommend.

I had an issue with fake account purchasing labels only to do chargebacks (scams), I was pretty stressed out on how to fix this issue as I was getting 20 at a time. I messaged Redo's customer service and Will spent a few hours working with me to not only fix the issue on my shop, but to get me a refund for the charge back fees. Every time I've had an issue, Redo's customer service has been great. Love working with this app and the support they give when something goes wrong.

We switched to Redo for managing returns, and it's been a game-changer for us. The process is so streamlined that customers can handle their own returns while we manage manual processing without the usual headaches. What really impressed us was how easy it was to add exchanges to the mix. That flexibility has been huge for keeping customers satisfied and, honestly, for protecting our bottom line.

The support team deserves a shout-out too. From day one through a recent hiccup with our workflow, they've been genuinely helpful. Cade specifically jumped in when we had an issue and sorted it out in minutes with just a few clarifying questions. That kind of responsiveness makes all the difference. Cade absolutely deserves 10 stars.

Dallin is a legend. REDO has proven to be a reliable and intuitive operating system that has changed our workflow for the better. The staff are extremely helpful and always have a resolution for any problem that arise. Thanks REDO!