Redo

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

Redo has been a great tool for us! I have appreciated how supportive their whole team has been. They are effective problem solvers and are very quick to respond. Redo has been helpful at processing returns and repairs which had previously been a very time-consuming aspect of our customer service team.

I know our customer service team is pretty happy with Redo for returns, but I mainly oversee the fulfillment operations and we recently switched our shipping platform to Redo from Shipstation. There have been a few challenges with the Netsuite Integration (like always) but Redo has really gone above and beyond to make sure their platform fits our needs...even building custom features for us that weren't offered out of the box for, at no extra charge, so it feels like we are getting a custom built software. They seem to be growing more robust by the day and I'm sure more features will be coming.

We have been with them for about a couple of years and found that their return service was above all the others we researched (Loop, Happy...etc).
We have been very pleased with the tech support and how the product has evolved over the years.

Redo has become such a valuable part of how we care for our customers. From returns and shipping to picking orders and everyday customer service, it keeps things simple, organized, and easy for our team.

What really stands out is the people behind it. Their support is truly 10/10. They’re quick to respond, helpful, and constantly improving the platform. If we ever run into an issue, we know their team will work with us to get it resolved.

We’re grateful to have Redo as a partner as we continue to grow!

I have liked using Redo Returns and the email/SMS add on. I was having issues with my deliverability when emailing directly out of Shopify and Redo solved that.

Cade provided great customer service today on an order issue. I appreciate that Redo is always happy to help and make adjustments to their product as their customers ask + need it!

Redo has been incredible to work with. Their onboarding and post go live support are truly extraordinary. August is an absolute rock star. His responsiveness, extensive product knowledge, and thoroughness are exactly what we look for in a long term partner. Every body else we have worked with, including James in support, Mitch and Tyler in sales, are all cut of the same cloth. There clearly appears to be a culture of exceptionalism at Redo that is a breath of fresh air. Other companies in the space need to take note and watch out because Redo is going to eat their lunch. I highly recommend giving these guys a shot if you're looking for new tech on the returns and post purchase side of your business. The product design is intuitive and easy to use and is not only already ahead of other "industry leaders", but continuing to improve and innovate.

We have just recently gone live and are hopeful that the first year will be a continuation of what we've experienced so far.

Keep it up Redo!

JY Ferry provided extremely quick and cogent support, after we had questions regarding the recent pricing scheme changes. Overall, Redo has been a time and money saver for us, even though we only use it for returns and exchanges. We're a small company, so when a customer (or one of our employees) uses Redo to initiate a return, it saves us time and effort better spent elsewhere.

I do wish that discounts used in the original order would be automatically applied to exchanges, but that is my only suggestion. Otherwise, the service works great and their customer service is admirable.

Helped resolve the problem quickly and effectively. They were very kind and patient throughout the process, providing pictures and clear instructions that walked me through each step. Their guidance made it easy to understand what was happening and helped ensure the issue was resolved smoothly. I really appreciated the support, communication, and effort they put into helping find a solution.