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*Be aware of their default setting!!!!! I had one large order and the buyer had the option to buy: Free Unlimited Return for $1.98 Valid in US. which was set by Redo....by default. I had to manually uncheck that option. Very annoying, so pay attention to this. And also read before installing this app, what UNLIMITED return means!!!
Below was my initial review:
It is the easiest app to use specifically for what we needed and the good part is that we have to contact support and we have received the reply instantly and also onto my surprise the AI bot is a real responsive and it is also very helpful but of course I needed a bit more help and a person and the chat and in less than 2 minutes everything was sorted so I definitely recommend this app.
Aggressive AI Chatbot refuses to answer my questions. Don't use this app.
Thank you for taking the time to leave this review, feedback like yours is exactly how we improve. We're sorry to hear about your experience with our AI chatbot. This isn't the experience we want for anyone, and your review prompted us to make meaningful changes to how our chatbot handles conversations so you and others don't run into the same issue going forward. Thanks!
Horrible Customer service. Been asking for my request for over a week and cannot get any answers or anyone to reach out to me personally. Every request I have had has taken days for someone to get back to me. Many glitches in the platform as well such as showing incorrect outstanding balances.
Hi Faceplant Dreams, thank you for sharing this feedback. We're sorry to hear about the delays you experienced with our team and completely understand how frustrating that can be when you're running a business. We're glad we were able to work through the issues together and hope things are in a much better place now. If there's anything still outstanding or you need further support, please don't hesitate to reach out to me directly aaron.drewery@redo.com. We really do appreciate your patience through all of this.
I have never encountered such careless app owners. I’ve contacted you multiple times, explaining that I wanted to use your app but was unable to log in. I even left my email address, yet all I received was a generic response. I’m deleting the app, and I will never recommend it to anyone.
Hey MOOGCO team. Sorry to hear about your experience. We'd love to help here.
I don't see a Shopify download history for MOOGCO. To help you get set up, feel free to send me a direct message at jordan@getredo.com. We'll make sure we hand hold you and get set up with Redo right away.
When originally signed up - ReDo had great customer service and went above and beyond. Now, you can't get any support for changes they made to our system. You can't talk with anyone anymore, you have to sit on Chat and hope someone will respond. There product has changed and not as good as it originally was. There "upgrades" are actually "setbacks".
I'm upset with the support, I had problems and they took more than 1 week to resolve them, I've had a problem for 2 weeks and until now they haven't helped me, there's no way I can stop my store until the problems are resolved, unfortunately I had more dissatisfaction than joy with this app.
Hi iGOLD, we're sorry for the frustration you experienced. Two weeks without a resolution is far too long, and we fully understand how disruptive that is when you're trying to run your business. We want you to know that a lot has changed since your review, we've made significant improvements to both our platform and our support experience, with new features and faster response times that we're proud of. We'd love the chance to show you what Redo looks like today. If you're open to it, please reach out to us at support@redo.com and we'll personally make sure you have a much better experience going forward.
Was working closely with their team and connecting them with brands. They're only responsive as long as you are valuable to them. Once they are done taking value from you they simply quit responding to your messages.
Hey Phigital team. We're sorry to hear you had a poor experience.
Exceptional service and responsiveness is core to our culture. We have no contracts and are completely free, so, we aim win your business every single day.
We clearly failed here. We also noticed you used the app for less than one day. I'm also not seeing any record of correspondence with your team. We'd be beyond thrilled to meet with you as many times as you'd like.
Here's a link to schedule time with our onboarding specialists. We'll help in any way possible :)
https://calendly.com/d/3ph-3zm-27n
Terrible service -- they are very attentive when trying to win your business but when once you're set up they refuse to answer any calls or emails.
