Redo

have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help

Our company has been using Redo, over the past 2 years and we love how dynamic and robust the platform has become. There are ton a features that can help optimize your business and website in a variety of ways. There are always things that can be better, but I would say the team is very attentive and considerate of their customers needs!

4 star as they are the top of the return game. You will not find any other returns platform as robust as REDO. But keeping 1 star off as their international returns doesn't work.

Getting up to speed with Redo has been pretty easy! I like how customizable the system is. And they have wonderful support!

The team was friendly and helpful throughout the process. Overall, it was a positive experience, though some responses took a little longer than expected.

Some glitches, and limitations but overall works well and the team is extremely helpful.

Excellent support team! Quick to respond and for issues that require more time, they're very communicative every step of the way.

The returns portal recently got an update and it looks so much better.

Docking 1 star because I find adjusting any complex settings myself is challenging as they live in multiple places so you run the risk of messing something up. That being said, if I need changes the support team is there :)

Very good product that has helped increase site conversions. Very helpful service support who will assist. It is an American company, and for our Australian business with overseas sales, Redo still needs to improve some of its features for non-American businesses.

App is exceptionally easy to use. The concept is also quite brilliant in terms of giving the software away for free and essentially making the customer cover the cost. The workflow has really streamlined our returns process and we are excited to look into the services they offer.
Onboarding and sales process was a little disorganized but the guys we worked with were still solid and answered all of our questions.

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed.

Other than that, Redo has been amazing and it has even increased our sales.