Redo

The product is overall pretty decent, there are some technical/developement/integration things i wish were more available to end users, support has been responsive, their AI support isnt great but their human support it.

Customer service set up a call with us within the hour to fix how we wanted our Redo to operate on our site on our behalf. They also answered technical questions we were having about scam/fraud charges and fixed the issue as well.

Redo has been great to work with, especially the returns. It's developed a lot since we've started using the product and we are very pleased with the automation for our small team. The team is great to work with as well!

I have been with REDO since they were very new in AUS and now I run majority of my features Emails, fulfilment, returns ect. Customer service is amazing the guys are always responding quickly with either the answer or they are actively finding a solution. I highly recommend REDO.

We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.

We’ve had a great experience using the Redo app. Their customer support team is excellent — responsive, helpful, and truly easy to work with. The platform itself is very user‑friendly for both our team and our customers, which has made the transition smooth and efficient. We’re excited to continue growing with Redo and look forward to exploring the new features and options they roll out in the future.

We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner. This has now been re activated with the proper settings so bad people did not take advantage of the system. Thanks to the Redo team for investigating this and fine tuning our shopify store for West Coast Leather

EVERYONE SEEING THIS, PLEASE NOTE THIS IS A 6-STAR REVIEW! The team at Redo has been amazing from Day 1. Nick Smith and team were able to take a Shopify custom code situation we were dealing with, triage the issue, and deploy a solution within 30 minutes. I wish all our vendors moved with that much speed and enthusiasm. Nick, Grant, Talmage, and the whole team there is amazing.

They offer a lot more than it says on the tin.
We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

Having a self service portal for our lifetime warranty with Redo has been a significant improvement to our customer experience. They have responded quickly to me as we have had changes as we get up and running on the system. Overall, a good platform for returns, exchanges, and warranties with a lot of functionality and customizability.