Redo

We recently started using Redo, and it’s already made a noticeable difference in our returns process. What used to be a more manual workflow is now much more streamlined, making things easier and more efficient for our CX team.

The portal is intuitive and easy to navigate, both internally and for our customers, which has helped improve the overall returns experience.

What really stands out is the Redo team—they’re incredibly responsive, helpful, and solutions-oriented. Anytime we flag an issue or have a question, they’re quick to jump in and work toward a resolution. Mason and Corbin in particular have been great to work with.

Overall, it’s been a really positive experience so far, and we’d definitely recommend working with them.

Great experience with Redo! They have been a lifesaver when it comes to returns and exchanges. Their fast service and quick turnaround times have really helped improve our overall workflow and efficiency. Reliable, professional, and easy to work with!

I've been using Redo for over a year—exceptional service. Skyler has always been tremendously helpful and clear in explaining issues that arise or with questions that have come up. I always recommend redo to my business friends.

Very good app, easy to use, and the explanatory videos are very helpful. Whenever I’ve needed assistance, the support team has always been very kind and helpful. It has made managing our store and customer service much easier. Highly recommended!

Been using REDO since they launched. The platform is super efficient and their customer service is unmatched they handle anything you need anytime you need it.

We've been with Re-do for fulfillment for about 6 months now and even added on their returns platform. We are very happy with the customer and back end interface, and overall what the systems can do. Most of all, we are very satisfied with the re-do team and how helpful and informative they are. Any questions we have, they are immediately there to help!

We’ve had an outstanding experience working with Redo. Their customer service alone sets them apart, our team consistently receives fast, helpful responses at all hours of the day or night, weekends included.

We initially partnered with Redo to create a customized returns portal years ago, which improved returns experience for customers substantially. Over a year later, we changed from exclusively CommentSold and integrated Shopify into our operations. We turned to Redo again to help manage what was a complex transition. Their team successfully unified our shipping into a single, streamlined system.

From there, we upgraded to their automated shipping solution, which has been a game changer. Orders are intelligently routed to pickers in the most efficient path, allowing us to scan items as we pick to reduce errors. With over 100,000 square feet of warehouse space, this optimization has dramatically improved our workflow & problem orders. We’ve been able to scale down our employee count, and provide shipping faster then ever.

Most recently, we’ve committed to their new inventory management system which is currently being implemented. Their team has been incredibly hands-on, customizing solutions to fit our exact needs and providing constant support on site for a week. I have no doubt they will also get this right and we will have better inventory accountability than we thought was possible.

These are just the highlights, but Redo also delivers in many other areas as well to help with marketing, conversion, order protection, etc. They provide ongoing updates that continue to enhance functionality. The result has been measurable ROI through reduced operational costs, increased efficiency, and paths to real business growth.

If you have the opportunity to work with their team, we have loved them all. For us it has outstanding from Suz, Hayden, Braden, Jaden, Aubrey, Will, Dan, Parker, Quinton and Aaron. But I at this point believe with every employee there, you’re in excellent hands. We can’t recommend Redo enough.

Redo has been the greatest addition to our website we could've ever asked for. Couldn't recommend an app any more to anyone. Super fast response times on anything we've needed help with, customized all settings to fit our website, and worked with our busy schedules to get things right as soon as we need it. Shoutout redo, they have a customer for life in us

They offer a lot more than it says on the tin.
We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

I am a very detailed person, and while using REDO, if I find something that I do not like, it gets fixed ASAP. Using REDO for returns is also easy and very UX appealing. They are also improving really fast. My company signed with them only at the end of June 2025, but so many things have changed and improved already. At the moment, I am very happy that I chose REDO for my return to my workplace.