Redo

first impression was 5star, so many different people would contact you, multiple 'meetings' to get up and running and then once signed up the customer service tapered off big time. I had high hopes for using this software but all it really encouraged was customers to return. Our returns roughly doubled for no reason other than the returns were 'free'. Customers also expected no restocking on returns due to their wording that you added to cart. Was using on 2 of my stores, after disabling on the one store to sort out issues, was 'magically' turned on about a month later, had to completely remove the app, then expect an email in 5min! As far as sellers in Canada that ship to the US , do not bother. Customers will return to their Utah warehouse, you will only find out if you go on the back end, for them to reship to other customers good luck! Try to get the items back into Canada on a skid, good luck! I tried it, did not work for me, way more aggravation than anything

*Be aware of their default setting!!!!! I had one large order and the buyer had the option to buy: Free Unlimited Return for $1.98 Valid in US. which was set by Redo....by default. I had to manually uncheck that option. Very annoying, so pay attention to this. And also read before installing this app, what UNLIMITED return means!!!

Below was my initial review:

It is the easiest app to use specifically for what we needed and the good part is that we have to contact support and we have received the reply instantly and also onto my surprise the AI bot is a real responsive and it is also very helpful but of course I needed a bit more help and a person and the chat and in less than 2 minutes everything was sorted so I definitely recommend this app.

All this business done was harvest all our customers details. This is a scam business and when questioned disappeared. We are launching an investigation with the authorities. DO NOT USE!!

★☆☆☆☆

We switched to Redo from ReturnLogic and were told it would offer the same functionality with added enhancements. One week in, that has not been our experience.

We are unable to process claims correctly. Amounts are calculating incorrectly, taxes are wrong, and the issues are consistent enough that we cannot rely on the platform for day-to-day operations. For a warranty and returns management tool, accurate financial calculations are a baseline requirement — not an enhancement.

We were sold on the promise of a smoother, more capable platform. Right now it is creating more work than it is saving. We hope the team addresses these issues quickly, as the concept is good and we want it to work. We will update this review if things improve.

Great product, but customer service and support needs to improve.
we have been facing issues for 3 months and its seems to not be resolved.

Aggressive AI Chatbot refuses to answer my questions. Don't use this app.

Horrible Customer service. Been asking for my request for over a week and cannot get any answers or anyone to reach out to me personally. Every request I have had has taken days for someone to get back to me. Many glitches in the platform as well such as showing incorrect outstanding balances.

I have never encountered such careless app owners. I’ve contacted you multiple times, explaining that I wanted to use your app but was unable to log in. I even left my email address, yet all I received was a generic response. I’m deleting the app, and I will never recommend it to anyone.

When originally signed up - ReDo had great customer service and went above and beyond. Now, you can't get any support for changes they made to our system. You can't talk with anyone anymore, you have to sit on Chat and hope someone will respond. There product has changed and not as good as it originally was. There "upgrades" are actually "setbacks".

I'm upset with the support, I had problems and they took more than 1 week to resolve them, I've had a problem for 2 weeks and until now they haven't helped me, there's no way I can stop my store until the problems are resolved, unfortunately I had more dissatisfaction than joy with this app.