Redo

GAME CHANGER!!! We have been using Re:do for about 3 weeks now and it is amazing the difference it makes. It makes our whole return/exchange process so much smoother and cuts down on return processing time. Very user friendly for us and our customers. Dustin was great to work with and made the setup go smoothly. Max has been awesome to work with and is great to quickly respond to all of our questions and help us solve any problems we may encounter.

I am delighted with the way that this app has helped my small biz provide excellent customer service to my store. Buying apparel online is difficult, more so when you are a new mom with a new body. I truly believe (and have the stats to prove it) that adding Redo to my store has improved sales, as it assures customers that returns and exchanges are hassle free.
The install and set up was fabulous. I am technologically inept, and the crew at Redo flawlessly set up the features that I wanted in about 15 minutes on a video chat. They walked me through the whole process, helped me explore the dashboard, settings and all the admin stuff. When I contact them with questions, they are very responsive and helpful- and the one time I needed a settings change, they did it for me, which saved me time and stress!
I highly recommend that if you have a product that consumers hesitate about because of the potential for exchanges (like clothing) that you install this app TODAY! Game changer for sure!

Re:do has streamlined our return process in a very sophisticated way. It has improved our staff's workload as well as our customer experience. Max has helped us navigate some specific requests related to our company and is always very quick to respond. We've really enjoyed working with the Re:do team so far!

1st time using app. I think this will be great once my personal issues are worked out. The automation did not work so well but Natalie helped me quickly. The app desperately needs automation to let you know there is a return coming. As a small business owner, we wear many hats and I need a reminder of what is ahead of me. Then I will update to 5 stars. I look forward to this being a great tool as my shipping demands increase.

Just saw the note about the update and fixed all in my account. And now I gave you 5 stars! Thank you so much. I just added the email/sms feature. Can't wait to use it.

This app is a great automated returns option for our store. Customers are loving the exchange or store credit option, and it's a great way to retain revenue. Natalie, from their customer service online chat, is always quick to respond and assist with any issues our company may have. Would definitely recommend!

This app has been an incredibly positive experience for us since we started using it. It has significantly streamlined our return and exchange process, making it much more efficient. The app itself is remarkably user-friendly and straightforward. Hannu has consistently been responsive, whether it's addressing minor inquiries or taking the time to provide detailed demos. Working with Natalie and Chris has also been a pleasure. The chat box feature has proven to be immensely helpful for quick questions, and we truly appreciate the team's swift and responsive support.

I just had another reminder of why we love working with Redo. Carson went above and beyond to help me troubleshoot an issue today, taking the time to dig into it with me until we found the right solution. It's that kind of responsive, thoughtful support that has made us confident in choosing Re year after year.

We’ve now been with Redo for three years, and our experience has only gotten better. From the beginning, their team has been a joy to work with. Our first visit from them was so pleasant, and their emphasis on encouraging exchanges and store credits—and ultimately keeping revenue in the business—made it an easy decision to move forward.

Onboarding was simple and well-supported, and that level of communication has continued throughout our entire time using the platform. We first worked with Ian and Hannu, who were incredibly responsive, and over the years we’ve also had amazing support from Summer, Austin, Parker, and now Carson—just a few of the many great people on their team. Any time a unique situation pops up, they’re right there to help us work through it.

We’ve also loved seeing all the new features they’ve rolled out, many of which have made our returns and exchanges process even smoother for our customers and our team. Re has consistently been open, collaborative, and committed to helping us find the best flow for our business.

We truly can’t recommend this app enough!

Re:do is easy to use! Ian and Hannu helped us get started, and both were very helpful. Natalie is a great source when we have customer service questions.
We have installed this in all three of our stores. It takes some of the manual work from us, which was much needed, and is an efficient way to deal with returns. One thing we would like to see is for customers to be able to exchange one style for a different style; however, many customers love the store credit option in place of that!

We've been using Redo for years at Pchee Bum, and it’s been a key part of our operations. It streamlines returns, claims, post-purchase support, etc. Redo makes the process smooth for both our team and our customers. What really stands out is how collaborative the Redo team is—they truly listen to our feedback and work closely with us to improve the experience. It feels like a true partnership, and we highly recommend them to other e-commerce businesses looking for a reliable, customer-friendly solution.

Great app for processing returns and the best part of this is that they pay for the shipping labels. It has saved me so much money. The return portal is very easy to use. Since using REdo, I saw my conversion rate increase since I am able to offer free returns. This app is a no brainer. I highly recommend it. The team is always there to help. Natalie from their customer service is very quick to reply and help me with any issue. They are a newer company so they are very eager to improve on any glitch. This app is better than Loop or any other return app I have used in the past. Keep up the great work REdo!