Redo

Redo

Reviews (437)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    429
  • 1% of ratings are 4 stars
    4
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support and seamless Shopify integration. It effectively manages returns and exchanges, with a support team that quickly resolves complex issues. The app enhances operations with features like marketing tools and post-purchase upsells, and offers customization options to meet specific business needs. Its scalability and positive impact on growth make it ideal for small and growing businesses.

November 26, 2025

Excellent support team! Quick to respond and for issues that require more time, they're very communicative every step of the way.

The returns portal recently got an update and it looks so much better.

Docking 1 star because I find adjusting any complex settings myself is challenging as they live in multiple places so you run the risk of messing something up. That being said, if I need changes the support team is there :)

CLE Cosmetics
United States
Almost 2 years using the app
September 25, 2025

App is exceptionally easy to use. The concept is also quite brilliant in terms of giving the software away for free and essentially making the customer cover the cost. The workflow has really streamlined our returns process and we are excited to look into the services they offer.
Onboarding and sales process was a little disorganized but the guys we worked with were still solid and answered all of our questions.

AVGear.com
United States
2 months using the app
Edited September 29, 2025

Very good product that has helped increase site conversions. Very helpful service support who will assist. It is an American company, and for our Australian business with overseas sales, Redo still needs to improve some of its features for non-American businesses.

Parlour X
Australia
6 months using the app
September 11, 2024

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed.

Other than that, Redo has been amazing and it has even increased our sales.

Urban Girl Accessories
United States
3 months using the app