Reviews (577)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for streamlining returns and exchanges, enhancing customer satisfaction, and reducing costs. Its integration with Shopify and other marketplaces optimizes order routing and minimizes errors. The intuitive returns portal and tools like package protection, SMS marketing, and order management are praised for ease of use. Automated shipping, post-purchase upsells, and A/B testing are beneficial. Support is responsive and proactive, ensuring a smooth experience.
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These guys get it, they're the In n Out, the Costco, the Nordstrom, the Chick-Fil-A - whatever you want to call it - of e-commerce. Nobody does it better & nobody has better customer service. I had a cart issue 1 month in and they pulled their own product off my site and fixed the issue before reinstalling it. Most brands hide problems, but they were honest and helped me up-level - all while being incredibly responsive. Then, 6 months in I had a question on how to optimize a feature, their Director of Sales Jake Norton took the time to personally help me get the answer I needed. Redo takes care of their customers and that's something I've gotta have when my brand is growing 5x YoY. The product is cutting costs for us and driving more revenue & conversions as well. Give me a call if you're debating.
Redo has been great. The automatic creation of exchanges when the product is delivered has been super efficient and has helped reduce the amount of emails we get asking for refund/replacement updates. The cost savings on standard returns has been very beneficial.
Re:do is easy to use! Ian and Hannu helped us get started, and both were very helpful. Natalie is a great source when we have customer service questions.
We have installed this in all three of our stores. It takes some of the manual work from us, which was much needed, and is an efficient way to deal with returns. One thing we would like to see is for customers to be able to exchange one style for a different style; however, many customers love the store credit option in place of that!
Natalie is always a great help when I message her. She is quick to reply and find solutions for the questions we have. I appreciate her and the help she gives to our company.
Great platform to work with, been awesome! And Natalie has been great with customer service!
Fast response and resolution
Get redo. These guys are the best and the app is phenomenal for customers and our business. Thanks!
Exceptional support. Great explanation on things. Thanks!
LOOOOVE this app! It has helped our team so much with returns and make the process so seamless.
Thumbs up to Skyler. Very helpful.
