Redo

We moved our customer service, chatbot, SMS and returns to Redo, and it has made our team's day much easier. The AI chat answers from our own FAQ and passes anything it can't handle to our team with the full conversation, and the rules let us route urgent requests to the right person automatically. Checkout+ and the returns portal work smoothly for our customers.

What stands out most is the support: Nick answers fast, explains things clearly and even sent our developer the exact API details we needed.

Highly recommend.

Switched to Redo from ShipStation and I am so glad we made the upgrade. Competitive pricing, way more automations and filters, seamless Shopify connection, clear reporting and packer analytics, and technical support that actually gets back to me!

Our amazing rep Ryan Butler sold me on Redo instantly and I love his availability. Their quick and smart team of Sam, Boston and Sadie have helped me create a system tailored to us and works for my team, not just a cookie-cutter approach that I see with other platforms. I highly recommend Redo to everyone looking for a one-stop solution to their OMS.

We've had such an amazing experience with REDO so far! The onboarding process was an absolute breeze and honestly left us speechless with how smooth and effortless everything was. The app itself is incredibly easy to use and navigate, making day-to-day management of our returns/exchanges and labels so much simpler.

On top of that, their customer service has been outstanding! The team is always quick to respond and genuinely helpful whenever we have questions. A special shoutout to Megan for being so kind, responsive, and always going above and beyond to make sure we're taken care of.

We truly couldn't be happier with our experience and can't recommend REDO enough. If you're looking for a reliable, user-friendly platform backed by an incredible support team, REDO is it!