Redo

I cannot say enough good things about Redo and the crew/customer service behind it. We started using their order management system about a year ago to replace Shipstation. We have some different shipping requirements, and they set it up perfectly for us. We were so impressed that we moved on to using other products of theirs as well. We now use Redo Recover, to bring back potentially lost customers, their checkout conversion optimization and their customer service modules. The products work well but the real selling point is the customer service. At a time when other companies customer support services are slipping, THESE GUYS ROCK. I have worked with Milan, Rayan, Peter. Dallin and Elana on the different modules we have installed and they are all GREAT. If I need help they are there and they know their stuff. Highly Recommended I am looking forward to seeing more of their offerings as they grow.

Our experience with Redo has been great! Lauren was incredibly helpful throughout the implementation process, ensuring a smooth transition and addressing our needs along the way. A special shoutout to Easton for his outstanding support in resolving a QR code issue we were having at launch. He was responsive, diligent, and persistent in finding a solution, working closely with us until everything was fully resolved and live. Redo's service in helping us streamline our returns process and customer support are truly five stars. It's refreshing to work with a team so dedicated to its customers!

From beginning to end, the folks at REDO have gone above and beyond for our business. We've worked with Cade, Ellie, Easton and more. Each person is deeply committed to understanding how our business works and making sure each product and customer is handled correctly.

We sell thousands of shoes each year. Introducing REDO has allowed our customers to make their purchases with additional confidence that they can manage an exchange easily and seamlessly.

For our staff, it has taken away so much additional effort and REDO's automation of something we had to manually do has been tremendous to us.

We are extremely gratefuly for this company, their incredible team and the service they provide.

With respect,

Jay T Schramek
Tap Shoes Canada