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o not use this app, or any app made by this team, under any circumstances. It’s a complete waste of time. They spent a long time setting it up and it still doesn’t work. When you ask a question, they brush you off. Then they apologize over and over again. You feel sorry for them and say “okay, never mind,” reinstall the app, and they make everything even worse.
They made me look ridiculous in front of all my affiliate customers; for days now, people’s purchase commissions aren’t being recorded. Their help desk basically doesn’t work.
We're sorry to hear about your frustration—this isn't the experience we strive for.
For context: our team worked closely with you during setup, made customizations based on your specific requirements, and you personally tested and confirmed everything was working before you've re-launched the program. Once issues arose afterward, we weren't given a chance to troubleshoot—which made it difficult to help.
We take this seriously. Our senior support lead has already reached out to you.
We've helped hundreds of merchants run successful affiliate programs, and we'd genuinely like the chance to make this right.
Réactif et problème résolu en - de 24h, merci à Niha !
Tolle App, einfach einzurichten und sich zurecht zu finden. Viele Möglichkeiten der individuellen Anpassungen. Support hilft kostenfrei bei der Einrichtung der App.
Extremely helpful customer service team!! We are excited to launch our referral and affiliate programs with Shopjar.
Sehr unkompliziert und selbsterklärend. Bei Einer Frage hat der Support auch sofort geholfen. Perfekt.
Great program! Really helpful customer service!
Easy to use. Some learning required, but support is responsive and helpful.
The support from Shopjar is truly excellent. You receive personal and fast assistance. The support team not only provides helpful tips but also takes action directly, so I don’t have to handle everything myself.
It’s really great support and a huge help.
Shopjar is an amazing tool! I use on both my websites and the customer support is brilliant!! Definitely recommend it
Great app and support