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This app had an incredible impact on our sales, and the technical support is very responsive whenever there's even the slightest issue.
I'm always wary of adding Apps to Shopify. I'm not a programmer so they really need to be easy to set up and offer great support.
These guys are amazing. Nothing seems to be too much trouble. They have really helped me. And not just the set up, but with ongoing questions around emailing, customisation etc etc.
Brilliant service. I tried a couple of other app first for refer a friend and so glad I dumped them for ShopJar.
Thanks Nihasini Madhav, you were GR8.
Ramesh really helped me on a good level.. i had some issues with my theme with font size and padding. We hopped on a call and fixed everything step by step. The functionality of the app is amazing i would highley recommend!
I have not been impressed by this app. There is no way for me to input my affiliate's paypal information for them, I cannot update their affiliate code without errors, features are hidden, and the interface is not comprehensive. Reports are confusing, I can't tell if my automatic payments are making it to my affiliates too. Not to mention their only hours of availability for onboarding or customer service meetings is 1AM-9AM or 6PM-12AM? Why do you not have availability for meetings during regular business hours? Not impressed.
We’re truly sorry your experience and please accept our apologies. Our support calendar looked sparse because most business-hour slots filled quickly due to heavy demand. We’ve now opened additional slots to make booking easier.
A few points that may help right away:
Adding a PayPal address – You can enter (or edit) an affiliate’s PayPal email in the Affiliate Profile section.
Affiliate codes & reports – Both should update without errors, and automatic‐payment status is visible in the payouts tab. If you’re seeing something different, we’d like to investigate and fix it for you.
We’ve been trying to reach out in-app and by email so we can walk through these items together, but haven’t heard back yet. So we're replying here.
Whenever it’s convenient, please email us at support@shopjar.freshdesk.com. We’ll be happy to jump on a call, review your setup step-by-step, and make sure everything is working smoothly.
Thank you for giving Shopjar a try, and again, our apologies for the inconvenience. We look forward to getting this sorted for you.
Nihasini has been super great helping me with the CSS and making sure the pop ups match our store. Easy app if you're looking for a simple referral program.
Shopjar is simple and straight to the point. Perfect if you don't need to have a complex refferal campaign.
There is enough customization option to keep your Design line.
Thanks to the support for being reactive when needed.
Fantastic from Nihasini, helped all the way with set up my Referral program shopjar. The product is perfect for our need and very professional.
Amazing Support! Nihasini helped us fix all the issues with assistance of the developer Karthick.
Would recommend this to all
Fantastic App!
With the cost of aquisition being where its at these days this app is a no brainer. Super simple set up and the support is fantastic if you have any questions.
Would 100% recommend to any shopify store
Excellent Customer Service!
We had an issue with our mobile display, and the response from the team was incredibly quick and effective. All our problems were resolved promptly and professionally. Special thanks to Niha for her outstanding support and helpful attitude. Truly appreciated!