Loyalty Rewards Program Points , 6 reviews
I wish there was a ZERO STAR RATING. I have a huge 50k product store and wanted a loyalty program. Somehow I made the mistake of trying this app. Its been nothing but trouble and I have now sent 3 separate emails for support to which none have been answered. I have approximately 15 apps I use on my store and some are amazing, some are average but only this one is the worst possible excuse for an app I've ever used. I literally hate that Ive spent hours integrating this into my site, hopeful with the possibilities, only to find that it is pure garbage. You've been warned.
EDITED TO ADD THE FOLLOWING AFTER DEVELOPER RESPONSE TO MY REVIEW:
No, actually you only responded AFTER MULTIPLE ATTEMPTS. By then, so much time had passed that I had deleted the app. I am very, very happy to post screenshots of my emails with no responses if that becomes necessary. I might also add that you went onto my store and joined the loyalty program (that I replaced yours with) under the name JAMES D. with email address of email@example.com. Why exactly did you do this? Again, happy to post a screenshot or share with anyone who would like to see for themselves. The best option at this point would be to own this fumble and not come back and essentially call me a liar. Not good for your business.
We both know that we did reply to your email & offered to help for setup. We are always ready to help all store owners promptly. Shopify has defined a way of helping store owners through collaborators account & without that access, we are unable to help set up. We are bound by Shopify terms to help owners through collaborator account & only once we get the access we can help you set up the app. Our app is tested & published by Shopify themselves & have no errors or issues. Loyalty Rewards App whoever app provider is providing will need a setup process to be followed & we promise to do it for all our sellers whenever required in addition to robust Knowledgebase we have already published on our website.
They made edits to all of me themes INCLUDING MY BACKUP... MY BACKUP!!
DO NOT, I repeat Do NOT trust this company with access to your store for support. I asked a simple question about resolve the height issue of the short code for the page setup because it was creating a scroll.
They asked for access to fix it the app to fit my needs, which I already thought was not needed so I did limit their access. I have a web development background, and could tell that the shortcode widgets were not implemented well because it would not have been hard to write into the shortcode to recognize width and height when embedding into a page, but they failed to do this.
Well after receiving an email from them that they have made the changes to the app and to take a look. I did, the page was looking fine, however the pop up was also now using the same height settings, so you could not read the whole popup to show the rewards.
This obviously at this point I had me thinking clearly this developer is not paying close enough attention to things.
Here is where it starting thinking I better check my template to see if I can reverse what they did. There I find that they had created new files in my theme, and they have also created backups. After finding their code and removing it, the changes still were not reversed. I dug around so more trying to figure things out. Eventually I decided to just restore back to before they had logged into my site. Changes still did not reverse. I then restored the backup that they had created, cause I was like "Oh cool, they were smart enough to duplicate those files for backup" After restoring those, the changes STILL were not reversed.
Tonight when I got home I decided to just use my backup I had already created from a few days ago. I didn't want to do this because I had already made other hard code changes to the theme since that backup was made, but I was willing to accept the setback.
And wouldn't you know it.... THEY HAD EVEN MADE CHANGES TO MY BACKUP, so basically a really expensive theme that I paid for and have spent the last week working on making changes, is screwed up as well. Do not trust these guys with your site. Not worth it.