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Poor on almost every front. Let's start with the basics. Most Shopify store owners want simplicity, that's why they look at apps to have 'done the hard work' in terms of development / look / feel of a certain thing and then we can come along and plug it in to our store with hopefully little or (ideally) no fuss. So, if this is what you want then avoid this app. I'm sure they have spent time on some 'back end' bits and bobs but the implementation and set up for this app is laborious and time consuming. The customer seeing 'front end' doesn't even exist! Nothing comes 'ready made' with this app allowing for some simple tweeks to make it your own. Oh no, this is bare bones stuff. Don't be fooled by the images of the app in use by other stores thinking this is what you get, you don't. You get nothing but a simple text page similar to the simple text's you'd send on a phone from the 80's. ALL of the 'examples' they show on the app page are heavily modified /customised examples by the store (can only be done with CSS) and are NOT what you get. The 'out of the box' look and feel to EVERYTHING that they have standard is like graphics from the worlds first computer. Horrid. They say, 'we use the look and feel of the template you use to create the standard look' but there is NOTHING in my store that looks like the junk I got. Essentially they replicated the font. That's it! Then stuck a box around some text and these were meant to be the 'sign up' boxes! And then you try to reach out to customer support. Again, slow, outdated and difficult. I suppose I should have been concerned straight away when I raised a question about their link with 'Facebook' and the support had no idea what I was talking about! Then when I asked about the look and feel and how I can change this I was instructed to completely design a new page myself and then send them the artwork and they would try to match it! Eh?! I don't have time for that! And more importantly I told them 3 times that I would like a sign up page similar to the examples they provided originally (like the nice ones you see on their app page) and yet they seemed unable to follow this instruction. I still don't have it. Why don't (like almost every other app available anywhere) do they not just have a set of pre-designed, well thought out templates where we can simply change the font, colour, add/amend a picture etc. and one simple amendment would be a global change across all the relevant communications? How difficult is that? And this is also an important point. With this app you have to manually change and amend EVERY SINGLE email (there are lots), landing pages and pop ups INDIVIDUALLY. It is absolutely unworkable. Perhaps at some point in the future, and at version 29.6 this app will be something that could be used, but right now I'd advise you to avoid.
I'm so sorry you had a disappointing time with our app! Customer service is something we care deeply about, so I want to apologize that the service you received didn't meet your expectations. I've reached out personally through our support channel to ask for additional feedback and offer assistance specific to your situation, but I also want to address a few things you mentioned in your review here.
Out of the box, our referral program pulls in your store's theme and stylesheet, so things like buttons and input boxes are styled using whatever your store theme's CSS. This typically makes it easy for merchants to match their existing store's look and feel, rather than needing to fuss with every element to match. In your case, it sounds like your store's stylesheet didn't have styles for those specific elements. In that case, all those elements can be changed, either using the page style editor, or with custom CSS, and we're more than happy to do that all for you if you'd rather not do it yourself.
The reason every email, color, and bit of text is editable is because many merchants care a great deal about having full control over each part of the program. It's important to most of our merchants that they have the ability to fully edit all the imagery and messaging to match their brand exactly, rather than have to deal with a "cookie-cutter" template. Full customization is a feature we believe is an asset to our clients, and allows for referral programs that are highly unique in their design.
Finally, all our examples are real stores who are actually using our app, who have generously agreed to be included in our showcase. They've made efforts to make their referral program look and feel fully branded to their store, and so we can't simply copy their designs for other customers. We do offer several layout options out-of-the-box, and as mentioned previously, they leverage your store's CSS. We also offer free styling service to every client on every plan level to help everyone achieve their design goals for their referral program.
Again, I'm very sorry you didn't have a good experience with our app. We take all critiques to heart and would love to chat with you about what improvements we can make to better serve your needs.
Exactly what we were looking for, a fantastic app with an even better support team. Incredibly helpful and willing, would recommend to anyone looking to implement a referral scheme
We love reading reviews like this! Please stay in touch and let us know how we can be of service;)
Great customer support, very reactive and clear explanations during the app set up! Can't wait to test the app :)
Aww!! 😊 Thank you so much for leaving us a fantastic review. It was our pleasure to serve you, and your kind words motivate us to keep giving our best...Happy to help 24/7! Cheers
WOW...!
We were looking for a referral app and after much deliberation chose this one and we are so glad we did. Char was amazing with her support and knowledge, answering our questions and customizing our theme.
Our customization was completed within 24 hours and within 30 minutes after turning the app on, we had over 30 advocates.
Thoroughly recommend this app!
We're thrilled to hear about your positive experience with Conjured Referrals and how successful it has turned out for you! Your compliments for Char's support will definitely be passed on, it's always a joy when our team can make things easier for our customers.
It sounds like you’ve quickly become a pro in attracting advocates, and we're glad to be a part of that journey. We appreciate the high recommendation and look forward to continuing our great service.
Thanks again for leaving us this wonderful review! Your feedback contributes greatly to our progress.
Best,
The Shop Circle Team
Char was great help in stylizing the campaign for our request. The app is working as the basic referral program we wanted; happy to have found this affordable option after reviewing many apps.
That's great to hear. Let us know how else we can be of service!
Incredible support! They've been able to make the design exactly as I needed it to be. The referral program is super easy to set up and super intuitive. I can't wait to see how many additional sales we're gonna get!
Hooray 🎉!! Thank you so much for the kind words, we really appreciate your valuable feedback and we wish you all the best with your sales.
Have a nice day and happy holidays,
Customer Success Team I Shop Circle
Happy to find this app as many of them don't integrate with recharge and klaviyo for an affordable price but this one is great. Their free customization service was really responsive and was able to tailor everything to our needs!
We are happy to hear you have had a good experience with Conjured Referrals! Let us know if we can be of help in anyway!
This app is fantastic. Very well put together... clean, user friendly, and best of all, it's worth every penny. Technical support is second to none... amazing customer service. Thanks!
Fantastic customer support - we always receive a really quick response & solution. The app has been well thought through and allows us access to all of the front end code for the pages & emails to be able to easily edit it all.
Hi there,
We're thrilled to hear such positive feedback about your experience with our customer support. We take pride in providing prompt responses and solutions to ensure our customers can make the most of our app.
It's fantastic to see that you appreciate the thought we put into structuring the app and the accessibility we provide to the front-end code.
Remember, our team is always here to help if you need anything else. Thanks once again for the perfect rating, and don't hesitate to reach out if you have any other questions, concerns, or suggestions. Your feedback plays a vital role in our continuous effort to improve our services.
Best Regards,
The Shop Circle Team
The support team is really quick to answer and super helpful. They helped us design the page in only 1 day it was done !
Thanks for your review and for giving Conjured Referrals a try! Hopefully a referral program can give you a nice boost this holiday season!