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Great and easy to use app that “does the job”. Their customer support is amazing. Derek was super helpful and went as far as testing my codes :)
Mardie helped me perfectly with transitioning from WooCommerce to Shopify! The app also works very well, I would definitely recommend it.
Glad to help! If you have any concerns, just let us know. - Mardie
Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it.
Email templates are slick and look nice.
And Innah in customer service was very patient and thorough in helping us work through the integration.
I'm glad that our new features suit your business needs. Thank you for this awesome review. :)
- Innah
This app is pretty awesome and my support help has been stellar. Tomas on support has walked me through everything. He's done everything but basically visit my house, login to my computer, and set up everything himself. Great guy, great support, and great app. It's a must have in my opinion
Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.
Great customer service, the app is very easy to use, I had an issue with the email list and the referral code I had a lady by the name of Katherine helped really well, she stayed with me for nearly 30 minutes if not more. thank you for the support it helps when you start a new business.
Thanks so much for the review! Feel free to reach out - Katherine
Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.
Hey there, thanks for bringing this up. What you described does seem problematic. Let me get with my team to see how we can get this sorted. Please standby, we will be reaching out soon!
**UPDATE**
Hi again, we completed our review of the concern you raised and found that a problem with how your store integrated with ReferralCandy caused the duplicates in question. We can help you correct this. I've sent you an email with more details and would love to get on call to get everything sorted. Meantime, a refund is on it's way. I apologize for the experience and hopefully you can give us another try. - Derek
I have JUST installed the app, so I have yet to see results. So, I cannot offer a review on the app, however I would like to offer a review on Jon, who was the representative who assisted me. Jon was very friendly and accommodating, and answered my questions directly and clearly. As a matter of fact, I realized I had another question after we hung up, and I am hoping I can reach Jon again directly, since he was so helpful the first time. Thank you again and I look forward to watching my business grow using Referral Candy. Thanks again, Margi Mason, Mrs. Mason's Co.
I really enjoy the potential that comes with this app. Email referrals can really help and is one of the more affordable ones of all the apps. Customer service is responsive and great, but there is some work to be done on your end. Naturally, setting up the brand, proper marketing for awareness is important. I wish it can be integrated easier into shopify if you are using the points method without having to enter referralcandy page specifically, but it gets the job done.
Jon did a great job answering all of our questions. Thank you very much for all of the assistance. We highly recommend the app.