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I'm still new to the app but their customer service is incredible. Lorraine not only answered my questions but she made sure she connected me with all of the info I would need to further build out my program.
It says if we need help we ask help from their expert, but where the hXll is your expert? They never reply your message and only an automation robot to speak to you.
Hello Kun,
We understand how frustrating it can be to not be able to speak to someone immediately about your concern. We responded as quickly as we could to all your chat inquiries, unfortunately, it took us over an hour to respond to that one message you left us outside our office hours. Thank you for your feedback, we will use this as an opportunity to improve the experience we provide our clients.
This app has great bones, but it leaves a lot to be desired.
PROS:
It is certainly a comprehensive app, with lots of control, lots of options and the setup and walkthrough process is spot on. Really great on that front.
CONS:
After getting the emails setup, getting the app installed and running, I went to examine the "pages" that my customer sees when they are engaging with the referral program. These pages are flat out ugly and it is embarrassing to send my customers to these pages. They honestly feel like an afterthought, like someone just slapped them together and went on their way. I take great care to make the entire experience of my ecommerce site look nice and function nice. To add this on completely destroys that. I stopped using the app for this very reason. I simply cannot send customers to pages that look as awful as these do. They do offer you the ability to fully code and customize the layout of these pages, but for a non-techinical site owner, this is a monumental task that would involve hiring a knowledgable developer to do. Just like Shopify offers nice looking default free themes for their stores, ReferralCandy needs to do the same for these pages. I may return to this app if they fix the layout of these pages, but for now I will be using something different.
NB: This review is from 2016, about a previous version of ReferralCandy.
Thanks for your feedback! Our merchants have emphasized the importance of brand experience, and we've updated our Template Editor to allow full customization of pages and emails. We even featured some of the most beautiful designs on our blog.
We take brand experience seriously as well so I understand your frustration. I realize it's been a while, but if you happen to be looking for a referral program again, give us another try! We'll be happy to hop on a call and show you the upgrades to ReferralCandy's customization capabilities. - Bryan B.
Katherine with support is awesome! She was super helpful, as the app itself is not very intuitive to set up. But we'll see how it goes once it's activated!
Thank you for the review! Let us know if you have further questions - Katherine
Amazing support from Lorraine today on a query regarding integrating this app and Recharge for subscription customers.
I appreciate your review! Let us know if you need anything else! - Lorraine
Excellent customer support! JC has been supporting us since the beginning, from the implementation and setup until the pick up of the program! thanks JC!
Thank you so much for this review. Please reach out anytime you need help. :)
- JC
JC was very patient with all my questions. He helped me on all settings, progress. One of the best experience.
I'm glad to be of help! Let us know whenever you need assistance! - JC
Great customer service! Derek was supper helpful in helping me customize my landing pg! Works great!
Just adds this app today and starts my free trial. Customer service is very good and quick. Hope it works for me. will update the review after using it.
Just started using the app. But great customers service from Tippy!
Thank you for addressing all our questions and concerns.