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Good app, easy to use. Also has excellent customer service via live chat, which many other apps do not have
I'm glad you liked our services and thank you for your good feedback on our chat services. - Jon
Technical issues with referral tracking but great Service from Tom, he helped us to resolve the issue.
The guys helped us rectify our issues and has been working well since. Keep up the good work and improvements
Thanks for updating your review - we'll work hard to earn that fifth star!
Update: Referral Candy has resolved my issue and I am happy with the outcome.
Original Review: Extremely inconsiderate customer service. Stuck paying for a useless app. I will NEVER recommend Referral Candy to anyone. Try Friend Buy instead because their service is top notch.
Super App! Klappt alles hervorragend. Wir sind sehr glücklich über den guten Support und die Funktionen.
Thank you so much for the feedback! If you need further help, feel free to let us know! - Jon
I would love to be able to create my own referral code to use with influencers, but JC helped me understand how to make my idea work for now! I have enjoyed this app, and so have the customers! Response time was quick!
Katherine was super helpful with answering my questions and helping me out with some technical issues. She was very prompt in her responses! Thanks Katherine.
It was my pleasure assisting you. Thank you for a wonderful feedback. :)
- Katherine
I had some issues getting it all set up correctly and Karen patiently guided me through and made helpful suggestions I had not considered. Apparently great customer service isn't dead. Who knew?
Thank you for your kind words. Karen will be delighted to hear it! - Tom
Customer service of JC was helpful, he immediately jumped on a call. Prefer that over email. Thanks for the help.
Thanks for the feedback! If you need anything, just let us know - JC
Integration with Klaviyo was a little confusing at the start and not well explained, but Derek was very helpful over a call and explained everything much more clearly to us and made sure everything was running smoothly.
Hey there, adding a short note here to let you know we hear you. I agree, the Klaviyo integration can get tricky at times. But that's what our team is here for: help you out and make things easy. We are also revisiting our documentation on Klaviyo to see what can be improved. I will reach out separately to schedule a call.
Hope to hear from you. — Derek.