Referral Candy & Affiliate
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Karen was so helpful, she even called and walked me through the important steps! Awesome customer service.
We still need to work on optimizing this - but Derek from Referral Candy is quick to reply and help us out.
The customer service is great! Very responsive. I haven't used the app yet but am looking forward to it.
Cirs is our business success manager and she is so full sense of responsibility and so nice! Whenever you need her, she is there for help, always. Although, I do appreciate that Referral Candy can launch a better and smarter system that merchants could stimulate users to participate in the program through tiered-base rewards.
Thank you so much for this amazing review. :)
Looking forward to working with you on the upcoming months and help to consistently improve your referral campaign.
- Cris
ReferralCandy has amazing support. I had some questions and Dwight Salagsag went above and beyond to make sure I get the answers I need. He even jumped on a google hangout call with me to walk me through and show me exactly how to use the app and answer my questions in detail. Super happy with ReferralCandy and Dwight!
Fantastic customer service from Bryan and the support team at Referral Candy. Great Shopify App that allows our customers to be rewarded for referring friends.
David
See.Sense
I haven't yet used the app. The set up instructions are basically non-existent although the customer service people did their best to help set up. Not sure if it will work for my business past the free trial period.
NB: This review is from 2018, about a previous version of ReferralCandy.
Hi Christina, it seems like you've been trying ReferralCandy on and off for some time. I've been digging around our records and it doesn't seem like you have had a chance to speak with our Customer Success Team. If you can give us another try. let's hop on a call to discuss the best possible set-up. Looking forward to hearing from you. - Bryan B.
Good app, easy to use. Also has excellent customer service via live chat, which many other apps do not have
I'm glad you liked our services and thank you for your good feedback on our chat services. - Jon
Very helpful service team. The person who called me directly to resolve some of my issues was very knowledgeable and was able to guide me through everything. Very good teachers to help us better serve our customers going forward using this app.
I was blown away by the service from Ferry Gabriel! He spent over two hours on the phone with me and we got the app up and running and added over 8000 names from our mailchimp list. We haven't seen any referral orders yet, but we've seen a ton of referrals from Referral Candy so just crossing our fingers that the orders start coming in. Please hold on to Ferry - he is a gem!