Referral Candy & Affiliate
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I'm new to ReferralCandy and worked with Karen to get it all set up. She was AMAZING! Best customer support ever. We worked through the chat system and then needed to hop on a phone call to figure out the rest. She offered the phone cll and I gladly accepted! Such an easy pain free process. Thank you KAREN!!!!
Benz Jalali solved all my doubts! I couldn't really give a try on the app yet, but all the configurations and customizations seem great for us! Thanks!
It has been a pleasure assisting you today! Can't wait to see great results in your campaign! :)
- Benz
Great and easy to use app that “does the job”. Their customer support is amazing. Derek was super helpful and went as far as testing my codes :)
Mardie helped me perfectly with transitioning from WooCommerce to Shopify! The app also works very well, I would definitely recommend it.
Glad to help! If you have any concerns, just let us know. - Mardie
This app is pretty awesome and my support help has been stellar. Tomas on support has walked me through everything. He's done everything but basically visit my house, login to my computer, and set up everything himself. Great guy, great support, and great app. It's a must have in my opinion
Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it.
Email templates are slick and look nice.
And Innah in customer service was very patient and thorough in helping us work through the integration.
I'm glad that our new features suit your business needs. Thank you for this awesome review. :)
- Innah
Great customer service, the app is very easy to use, I had an issue with the email list and the referral code I had a lady by the name of Katherine helped really well, she stayed with me for nearly 30 minutes if not more. thank you for the support it helps when you start a new business.
Thanks so much for the review! Feel free to reach out - Katherine
Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.
Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.
Hey there, thanks for bringing this up. What you described does seem problematic. Let me get with my team to see how we can get this sorted. Please standby, we will be reaching out soon!
**UPDATE**
Hi again, we completed our review of the concern you raised and found that a problem with how your store integrated with ReferralCandy caused the duplicates in question. We can help you correct this. I've sent you an email with more details and would love to get on call to get everything sorted. Meantime, a refund is on it's way. I apologize for the experience and hopefully you can give us another try. - Derek
Jon did a great job answering all of our questions. Thank you very much for all of the assistance. We highly recommend the app.