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We are still in the free trial period but so far we've been very impressed with their customer support (especially from Benz) -- very helpful, friendly and quick in getting back to us. Using the app was also very easy. Hopefully at the end of the trial we're seeing the referrals / sales we expect to see.
Thank you so much for the review! If you need additional assistance, just let us know - Benz
Really good customer service. Jon solved my problem in few minutes. Now referral candy is working perfectlly!
Great app!! Prompt customer service, personally walked me through everything to get my referral campaign set-up! ReferralCandy Rock!!!
This is a predatory and unethical app. Referral Candy makes it virtually impossible to delete or downgrade the app. This should not be in the Shopify app store until Referral Candy changes their behavior.
Hey Patrick, your account manager Derek tried to reach out to you several times, but did not hear back.
It looks like you tried to downgrade ReferralCandy, but this is not possible as we only have one pricing option.
We're sorry to see you delete the app, but we hope you'll give us another try in the future. Thank you -- Jaime R.
Hi, we're only a month in so hard to say from a revenue generation POV. We are very happy with the support (Lorainne was awesome) and look forward to seeing it translate into sales. Thank you
The app is great! Super straight forward and Jon was really helpful!! If you're looking for a quick solution and something easy to implement, I'd recommend this app!
What an awesome feedback. Thank you so much for this, I really appreciate it. :)
- Jon
Derek quickly responded to our email and was very helpful in setting up Referral Candy properly and connecting it with ReCharge. Great experience so far.
Hi, Tippy was awesome to help with my needs. Great customer support, he answered all questions quickly. Would highly recommend.
Derek was very helpful in getting me all set up, he walked me through the whole process. Love the app so far, would definitely recommend. Mardie was also extremely helpful and patient helping me to get the code snippet installed in the right place!
I just started using referral candy and I can't say enough good about the level of customer service that I have received starting out. Thank you Tippy!