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I had a very small issue while setting up the domains for our emails that will be sent to our customers (it was about the account's password not being set up correctly), during the entire process i was assisted by Innah who helped and guided me through this process, always being very attentive and answering quickly, this review is not much about the services since we installed the app today and still have to review how useful it might be but instead about the assistance provided by ReferralCandy's customer service support, which we at TicoTopia are more than happy to have, we truly hope that all of our future interactions will be as smooth and satisfactory as it was with Innah, thank you!
Thank you so much for sharing your experience. Excellent customer service can truly make a difference. I'm glad to hear that you're off to a positive start with ReferralCandy, and I hope that your future interactions continue to be smooth and satisfactory. If you have any further questions or need assistance, feel free to reach out anytime. :)
- Innah
so far so good, great support team, jon was helpful informative and fun!
We're delighted to hear that you're having a great experience so far and that our support team has been helpful. Let us know anytime you need help.
- Jon
Great app, nothing exists like it. Katherine was very helpful in sorting out the issues we came across. Thank you
It's what we do best! :) Again, thanks for this great feedback.
- Katherine
Sobre la APP, os la recomendaré cuando empiece a generar, de momento en 4 días ha generado una venta. Respecto a la profesionalidad y al trato inmejorable. Raúl nos ha explicado la app y guiado en la configuración para tenerla funcional en tiempo record. Si la app está a la altura de los trabajadores... un 10.
¡Muchas gracias! Avísame cada vez que necesites ayuda.
- Raúl
Kind of frustrating that there aren't tutorials to walk me through what I was trying to do, but Katherine took the time to help me out! I'm excited to see how the app can perform now that Katherine helped me to get the settings right. Thank you!!
We're also excited to see great results on your referral campaign. Thanks again for your patience and for writing a review. :)
- Katherine
Riz was absolutely fantastic! She solved my issue quickly and efficiently. It was a little complicated, and she unraveled the mystery for me and made sure I understood what happened and why it happened. I was very impressed with the level of top notch customer service and the speed with which my question was answered. Thank you Riz!
You were also a delight to talk to, and I had fun assisting you with your concerns. Thank you so much! :)
- Riz
Lorraine was great she was able to help me with my request in a short time. She is very friendly and professional.
Thank you so, much!
That's fantastic to hear! This definitely made my day. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. :)
- Lorraine
Catherine has been a treat to work with from our initial call to our post purchase troubleshooting. She's an SME on the platform, and always willing to help out
Thank you for this review! I really appreciate it. Please let us know anytime you need assistance. :)
- Katherine
I used a lot of referrl plugins, and the others didn't meet my needs, although I encountered some difficulties in the middle, but with the help of Irene, I managed to solve them
We're so glad to know that our app fits your needs the most. Thanks again for writing this review, I really appreciate it.
- Irene
Many questions are answered and JC answers most questions. We are thankful for all your help. But some are still under investigation with uncertain results. Hope the app can be better and better for use in the future.
Thank you so much as well for your patience on the concerns we have fixed together. :)
- JC