Referral Candy: Recomendación
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.
Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.
Hey there, thanks for bringing this up. What you described does seem problematic. Let me get with my team to see how we can get this sorted. Please standby, we will be reaching out soon!
**UPDATE**
Hi again, we completed our review of the concern you raised and found that a problem with how your store integrated with ReferralCandy caused the duplicates in question. We can help you correct this. I've sent you an email with more details and would love to get on call to get everything sorted. Meantime, a refund is on it's way. I apologize for the experience and hopefully you can give us another try. - Derek
Jon did a great job answering all of our questions. Thank you very much for all of the assistance. We highly recommend the app.
I just used the app, good features, all the service is automatic. Great customercare, fast and helpful!
Thanks for your kind review! I'll be sure to let Lorraine know! - Derek
Thanks to Karen for helping me navigate the testing and set up process and answering all my many questions. :)
The support I received from Jon was great! Jon answered my questions patiently. Thank you very much.
So glad I was able to help. Thanks and be sure to write us if you need anything else. -- Jon D.
We had an issue with signing-up. Katherine helped us to resolve the issue and was a great support throughout every stage. The customer service is great.
You are most welcome, and it was great talking to you. :)
- Katherine
Appreciated ease of use and supports availability. Ines was extremely nice and helpful. Definitwly reccomed to start referral program
We look forward to seeing great results in your referral campaign! Thank you.
- Ines
Just signed up with referral Candy. Tomas and Derek were very helpful on explaining the app and helping me setting it up. I am looking forward to use this app and am excited about it. So far, so good on customer service side.
Tippy was incredible! I've honestly never gotten better customer service. Someone give that man a raise! Cannot wait to get started with my program!