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Referral Candy was recommended to me by a trusted friend who works for a multi-$million wine company that uses it with great success. I just started an account today, but so far I’m 5-star pleased with the customer support (live chat). Jessa was very prompt and helpful in advising us on our very particular, not-so-straightforward needs. As I begin to set things up, the platform is proving to be streamlined and intuitive. Happy with their resources as well: the "How It Works" video is very helpful. So far, so good! Looking forward to launching our first referral campaign.
I appreciate the review! Let us know whenever you need assistance! - Jessa
Dowloaded the app to my shopify store and within minutes I had JC (one of the customer service reps) send me a message to see if I needed help with anything. I said no thanks however he asked if I wanted to go through the setup process now, which I was actually going to procrastinate and put off! I decided to give it a crack because JC seemed keen to assist and with his help, I was able to get my first rewards/referral program setup within 20 minutes. Thanks so much for all your help JC, you're a legend mate!
Thanks as well for taking the time to talk to me today. Please do not hesitate to reach out anytime. :)
- JC
JC is helping me a lot to make a super referral program! Thanks for your quick and kind support, I will recommend this team work for sure.
Great app and customer Service Katherine was very helpful when I had questions I am excited to implement this app
We're excited with you!!! Thank you for the review. Reach out whenever you need assistance - Katherine
JC was quick at answering all my questions, he was clear and friendly. I was able setup up my campaign in minutes do to his help.
I'm here for you anytime! :)
Thank you so much for this review.
- JC
Good app, great customer service. The customer service responded very quickly!
I'm still trying to use this app and hope to bring a lot of sales to my store.
We have been searching for a referral program for awhile and ended up with RC. After logging in on my own I was having issues navigating and building out all our communications and understanding the integration. Thankfully I used the "chat" option and Karen popped up as my saving grace! She was concise, friendly, and SUPER easy to work with and walked me through everything without ever making me feel like my questions were stupid. Thanks to her we were able to build out quickly versus what would have taken me days while I explored. Highly recommend working with their service team to get you up and running quickly!
just started, everything seems to be smooth so far. great chat support! Shoutout to Tippy for helping me out today.
Derek offered phenomenal support for all my questions and solved every single one, even the ones I thought would be a dead end!
I absolutely love this app. I received great customer service from Tippy and I'm looking forward to making a lot of referral sales through my customers.