ReferralCandy: Recomendaciones , 2.044 reseñas

Not even 1 sale with this referral program, and I have been already charged $49 for nothing. I guess they do not care.

Do not waste your time or money with this business. I've run multiple million $ Shopify stores over the last 10 years and I must say I have never come across customer service this bad, ever! It doesn't exist! I've sent multiple messages both direct on their control panel, via website and email. I've even responded to their standard email marketing messages asking for someone to contact me and I've received NOTHING. Not 1 email. Not 1 call. Nothing! Zero! I see other reviews here saying they received 'responsive and quick customer service' but I don't know how this is possible. If this is the case why did they not respond to me? After 30 days of waiting I'm now chucking the towel in. Let me assure you, that when it comes to choosing app developers to work on your Shopify store it is imperative that they offer good quality customer service. Especially with an area linked to referrals as it can involve a fair bit of connectivity across all marketing channels including discount codes/offers etc and if this isn't right from the beginning you are going to have a whole lot of unhappy customers which is NOT what you want from a referral app. If I was you, I'd look elsewhere and grab one of the other many referral apps that provide you with the support and ongoing cutsomer care you need and deserve.
UPDATE:
We have so far had 3 amendments to ReferralCandy's response to my review! The first saying they didn't receive any messages, then that they did and responded but the response must be in my spam and now that they don't know why the responses they didn't send didn't reach me. Well we know it's because you didn't respond. And when today you read my review, for the first time since signing up with your app I got an email from your support straight into my inbox! Strange that! I mean why do messages from you work now but didn't before? Like I said, you just couldn't be bothered to respond or help after I reached out to you for support.
Perhaps if you had made the same effort to make 'several attempts to reach me' when I first contacted you we wouldn't be in this situation and discussing your atrocious customer service on a review platform of your services. This is ridiculous. And your stance on your response where you try and remove yourself from any blame whatsoever is disgraceful. All Shopify owners should take notice. Your messages to me today (after I left a review) were the first I have ever had from you in 30 days since I originally reached out and I find that (and your false lying claims) incompatible with a working relationship. Avoid.

We are SO tired of Shopify apps that send emails to our customers without warning us or asking for permission. This is yet another one. And for that reason we won't be using it.

Only one day after signing up to try this app, it's already sent 324 welcome emails to our customers, and never notified us once or asked for our permission before doing so. It's flat out unacceptable. Uninstall.

Another developer posting lies and false information to get people to install their app.

How this started, I emailed them inquiring about how they help stores with making sales, as in the app description they mention they brought a suppliment company from $0 in sales to $10,000 in sales, in one month.

QUOTE
"We singlehandedly helped a supplement company grow their sales from $0 - $10,000 every month (and that’s just one example!)"
END QUOTE

THIS IS A LIE!

They explained that for their app to work, your store needs to be making sales every day, then Referral Candy works off those customers.
Now this seemed weird considering they claim to have taken a store from $0 in sales to $10,000 just after installing their app.

A BLANTENT LIE!!

They even confirmed this with me by ceasing communication when asked about it how they did it if the store had no sales.

AVOID THIS COMPANY!

"Per Use" pricing is a not correct. If you look at their pricing, they charge a minimum monthly fee ($15, $45, $155, $885) if you do not have enough commission to cover that fee. Not only that but ReferralCandy takes a whopping maximum 7.5% commission on referral sales.

This is not recommended for small businesses or businesses on a tight budget.