Reseñas (2.140)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 9% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
26 de febrero de 2020

The customer service, Tom was very helpful. He explained things well and were very willing to help!

Mamaway Malaysia
Malasia
Más de 1 año usando la aplicación
Fecha de modificación: 28 de octubre de 2021

It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.

Out Of Marbles
Eslovenia
Más de 1 año usando la aplicación
ReferralCandy respondió 28 de octubre de 2021

Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers.

If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey

21 de octubre de 2021

Mardie was great with customer service. Thanks, Mardie. The only flaw I have found is the need to have a developer to change a crucial part of the program.

Ultimate Autographs
Estados Unidos
Más de 1 año usando la aplicación
ReferralCandy respondió 25 de octubre de 2021

Thanks so much for the feedback! If you have any concerns, just let us know. - Mardie

6 de mayo de 2022

Lately, we have been facing some issues with referral candy. But the support is amazing. Been in touch with support for a couple of days to solve an issue and it was great. JC, the account manager took care of things, clarified all our questions, and got the issue resolved.

Waggle
Estados Unidos
Más de 1 año usando la aplicación
ReferralCandy respondió 1 de junio de 2022

The entire team is incredibly grateful for the kind review you shared! Thank you! - JC

19 de abril de 2021

Amazing customer service! Derek helped me with the whole process and answered all my questions :) !

AP-UNIFORMS
Canadá
Más de 1 año usando la aplicación
14 de mayo de 2019

This app is great but is missing one thing, in my opinion, to be AWESOME. I wish Referral Candy would allow me to see the unique code that gets sent out to my customers. There have been times where customers would lose their email and require it to be sent out again. There is no option to send them another new one and void the old one or send them a copy of the code already sent to them.

Hats off to TIPPY who has been here for my business time after time with quick and efficient solutions! He deserves 5 stars alone.

Innovet Pet Products I Best Hemp Products for Pets
Estados Unidos
Más de 1 año usando la aplicación
10 de mayo de 2023

Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it.
Email templates are slick and look nice.
And Innah in customer service was very patient and thorough in helping us work through the integration.

XTow
Estados Unidos
Alrededor de 1 año usando la aplicación
ReferralCandy respondió 17 de mayo de 2023

I'm glad that our new features suit your business needs. Thank you for this awesome review. :)
- Innah

3 de noviembre de 2020

Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.

Pigeon Singapore
Singapur
Alrededor de 1 año usando la aplicación
23 de abril de 2020

I have JUST installed the app, so I have yet to see results. So, I cannot offer a review on the app, however I would like to offer a review on Jon, who was the representative who assisted me. Jon was very friendly and accommodating, and answered my questions directly and clearly. As a matter of fact, I realized I had another question after we hung up, and I am hoping I can reach Jon again directly, since he was so helpful the first time. Thank you again and I look forward to watching my business grow using Referral Candy. Thanks again, Margi Mason, Mrs. Mason's Co.

Mrs. Mason's Co.
Estados Unidos
Alrededor de 1 año usando la aplicación
2 de enero de 2019

I really enjoy the potential that comes with this app. Email referrals can really help and is one of the more affordable ones of all the apps. Customer service is responsive and great, but there is some work to be done on your end. Naturally, setting up the brand, proper marketing for awareness is important. I wish it can be integrated easier into shopify if you are using the points method without having to enter referralcandy page specifically, but it gets the job done.

GraciaFashion
Estados Unidos
Alrededor de 1 año usando la aplicación