Referral Candy & Affiliate

Benz was so HELPFUL, knowledgeable, patient & resolved my problem very quickly!!!! If it wasn't for her I wouldn't have been able to use this app properly & now I finally have it working thanks to her. She is a superstar & great customer service, communication skills!

Clean and simple interface, and quick to setup. Seeing incremental revenue within month of implementing. Customer support (Derek) had some useful tips too.

A bit limited in terms of functionality (can't automatically apply credits to a subscription, no single-use codes for friends, not much flexibility in terms of email campaign UI) but really great support team - we spoke with Tom who was super comprehensive in terms of providing answers. Will fulfil your basic needs for referrals.

It was a little frustrating at first getting bounced around to different people but Tippy swooped in and is my account manager now. He called me after he got off of work to help me through my issues so we could launch today and I couldn't be more grateful for his customer service and help. Highly recommended!

Just installed ReferralCandy. Pretty easy so far and the customer support chat feature is amazing. Derek was so helpful and tried his best to provide as many resources as he could find. Only critique is that there is limited customization ability (e.g., I can't change the color of the font) but that is outside of Derek's control. 5 stars to customer support, 4 stars for customization capabilities.

Dwight from the customer service team was very helpful and quick to respond with the details. This is also valid for the rest of the customer service team. They asked me with all the questions I had. The app is useful and you can customize the templates with your own language etc. but for a small company like us a little bit too expensive at this point of time. I would prefer if it was just a monthly cost besides also adding a commission for them.

Great customer service! Jon was super helpful, and replied to my questions really quickly.

The app is easy to setup

Not using the app yet, but Dwight answered all of my questions within 5 min. No concerns anymore. Thanks a lot!

**updated content here: Got a great email from the support team about our review (below) and it appears that they have 2/3rd's of what I thought was missing in terms of features. Kudos to them for the follow-up and I have upgraded their rating because of the excellent service/support.

***prior review:

This is a very limited package and if it doesn't fit your business model, you don't have much flexibility. We decided not to use it because of the very rigid rebate processing model: they process rebates at the end of the month. This means that you can't control when they get paid, or if they get paid. In our case, we offer a moneyback guarantee and that means there is no way for us to cancel the payment or modify it once a purchase has occurred.

Very easy to setup and JC was very helpful with recommendations to get things setup up properly based upon our use case.