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2023년 10월 3일

I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.

DIY Craft Warehouse
미국
앱 사용 기간 3개월
답글 ReferralCandy개 2023년 10월 5일

Thank you so much for this helpful feedback. We have also raised your concern with our product team. Please do let us know if you need anything else and we will be glad to assist you. :)
- Jon

2023년 5월 10일

Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it.
Email templates are slick and look nice.
And Innah in customer service was very patient and thorough in helping us work through the integration.

XTow
미국
앱 사용 기간 대략 1년
답글 ReferralCandy개 2023년 5월 17일

I'm glad that our new features suit your business needs. Thank you for this awesome review. :)
- Innah

2023년 5월 15일에 편집됨

UX can be improved in terms of functionality and ease of allowing customers to edit things without a developer. However, both Cris and JC were wonderful in assisting with any help that was needed and any questions we had. Customer Support was great and responsive.

Waggly
오스트레일리아
앱 사용 기간 대략 1개월
답글 ReferralCandy개 2023년 5월 10일

Thanks for the feedback. Please let us know which part of settings you need a developer for and we will get back to you the soonest possible time to provide assistance. Thank you and looking forward to hearing from you soon.

2016년 8월 17일

Easy to work with the team. They are quick and responsive to your needs.

Seektheuniq
싱가포르
앱 사용 기간 거의 8년
2018년 12월 14일에 편집됨

Though some of the features could be a little more fleshed out (HTML editor on the emails is very basic), this is a solid referral program with excellent support. My account manager Derek is knowledgable and always on chat to quickly answer questions and is also available by phone whenever I need it. Definitely recommend this plugin for a no-nonsense referral service.

Bear Mattress
미국
앱 사용 기간 거의 7년
2016년 3월 17일

I have been working with Ferry at Referral Candy for over a month now. He has been excellent to communicate with. I always have prompt responses from the team at Referral Candy. They are really interested in helping you have the best referral program you can have.

The Sox Box Retail
미국
앱 사용 기간 6년 초과
2018년 11월 29일

The livechat support is great - Karen was quick and efficient in helping me with my query and getting our referral scheme up to scratch. Referral Candy is great value for money when compared to other referral platforms out there.

Tweak Slumber
영국
앱 사용 기간 5년 초과
2019년 1월 9일

Clean and simple interface, and quick to setup. Seeing incremental revenue within month of implementing. Customer support (Derek) had some useful tips too.

Myles Apparel
미국
앱 사용 기간 5년 초과
2022년 7월 12일

This integrations is great at creating referral campaigns for existing customers and being able to give an incentive to the referring party. We used this and it was good for UGC and influencer marketing.

Thermogel Body Toning Gel
미국
앱 사용 기간 대략 5년
답글 ReferralCandy개 2022년 7월 18일

Thank you so much for this feedback and we are so happy to hear our services fit your needs. :)

2020년 7월 30일

I've certainly had some frustrations with Referral Candy over the years, but I will say I think they are continuing to improve and have great customer service. Tomas helped me figure out a big issue with customizing my referral theme and was a huge help. I like that it's easy to get in touch with someone whenever I have a problem.

Natalie Borton
미국
앱 사용 기간 거의 5년