Omtaler (2 174)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 89 % av vurderingene er 5 stjerner
  • 9 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 1 % av vurderingene er 1 stjerner
22. juli 2016

Very helpful customer service, they always reply quickly, and help with everything possible. Thanks Adam

Storesheets
USA
8 måneder bruker appen
12. mai 2021

i haven't used the app yet, but the customer service & developer team are amazing! Super quick to respond

Homemade Dubai
De forente arabiske emirater
8 måneder bruker appen
ReferralCandy svarte 13. mai 2021

Thanks so much for the review! I'll pass on your kind words to our entire team. -- Bryan B.

Redigert 29. mai 2023

Support was more interested in getting me to write a review than solving my issues. Sending the standard request about 4 times while I still had many questions.

Now while I didn't leave a review for the 4 times mentioning I would like the app WORKING first, they don't seem to respond for days on end and skip over questions that are in an email, very annoying

UPDATE:
Issues solved

Sybotanica
Nederland
8 måneder bruker appen
ReferralCandy svarte 6. april 2023

Thank you for the feedback. We understand how these requests could get annoying at times. Our engineers are already looking into your most recent concern and a Customer Success Manager will get in touch with you to ensure your that our app is working for you,

28. april 2017

Great integration with Shopify. Customer service (John D) was very helpful in answering all of my questions. He stayed on with me until everything was resolved and even suggested how I can get back in touch with him if anything else came up. Great job!

Fusar
USA
8 måneder bruker appen
8. januar 2019

I just spoke with Karen in Customer Service and she is very helpful! The app is easy to use and definitely beneficial.

DAWN LEVY
USA
8 måneder bruker appen
20. mars 2020

Tippy was absolutely wonderful and fantastic... and kind and compassionate. I needed to quickly set things up and was walked through in a very clear and reassuring way. I am excited to start using the app, Tippy made all kinds of potential uses clear to me that I didn't know we could use.

Black Oak Coffee Roasters
USA
8 måneder bruker appen
23. september 2016

Super support from Karen today. She helped me get through the last hurdles before going live. I am excited to get things rolling. Thanks again, Karen!

Bully Style
USA
8 måneder bruker appen
30. november 2022

It's really good service! I had a problem and went to ask them very late. Got back to me quickly and have been helping me with my problem. I think they are 24 hour customer service.

LUSH & DEW
USA
8 måneder bruker appen
ReferralCandy svarte 6. desember 2022

Helping out our clients is what we do best. ;) Thanks for this review and feel free to reach out anytime you need help.
-Benz

27. oktober 2021

Dwight has been very helpful and answered all my questions patiently. Also, quick response from all chat team members.

Vibe
USA
8 måneder bruker appen
ReferralCandy svarte 27. oktober 2021

Thank you for five stars! Reach out any time! - Dwight

3. februar 2023

Good fraud detection system, and does a very good job of encouraging customers to sign up for additional referral discounts. Have not had any issues with it.

8dio.com
USA
8 måneder bruker appen
ReferralCandy svarte 6. februar 2023

We are so happy that ReferralCandy is working great for you! And thank you for this review by the way. :)
- Cris