Omtaler (2 174)
Raffiner
-
Etter vurdering
JC was very very helpful in getting us onboarded. He presented all of the features in a clear and concise way and was patient when I had any questions about the platform. Thanks JC
We're glad JC was able to help! - Tom
It does the trick. Service was solid and the system itself was flexible enough to use in a variety of ways.
I have not had a chance to use the app yet, but so far their customer service team has been great. I really appreciate this. I've tried other apps that have not had great customer service. Customer service is really important to me when I'm choosing an app.
Thank you for the review! If you have any concerns, just let us know - Derek
Tippy helped me a lot with all the app setting and we´re sure this is going to work perfect for my sales performance. Thanks a lot!!!! :)
We have just started using this app and it seems quite promising so far. But the reason I wanted to write this is because of the fantastic customer support. Customer onboarding is undoubtedly an important step and we had a few questions.
Karen from customer support was extremely helpful and answered all our questions in detail.
Great experience so far!
Incredibly easy set up, really easy to use, and exceptional round the clock customer support. Super happy with this app for customer referrals and affiliate program.
Thanks for your kind review! I'll be sure to let Hannah know! - Tom
This app is cool. // 1. Result: I signed up a few days ago. I already got additional sales transaction because of Referral Candy. The tracking works. // 2. Features. The features of the app is good. (2-1) I can send referral invitation email blast to existing customers to ask for referrals. (2-2) I can put widget on my Shopify page, and (2-3) I can put referral sign up on my Shopify store as a separate page as well. There seems to be more features but all the technical feature I wanted were already there. // 3. Customer Support: The support team is great. I talked with Benz and Tomas for on-boarding and technical issues, and they were fantastic. They clearly understood the intention and problems I was working to solve. I've never seen any services offering such nice Customer Support ever. // 4. Pricing: I think this app offers low pricing compared to other apps. It does have commission based pricing, but if it can really boost my sales that much, I don't mind paying the commission. // I hope this app will give me more sales in the following months.
Jon in customer service was kind enough to extend my trial since I didn’t really use it in the time frame I had. He replied to me quickly and it bodes well for their customer service in the future :)
awesome and easy to set up. Fast and responsive team for support. Looking forward to seeing how this works in the long run,
The app is very straightforward to set up and use. I would recommend to those who are thinking to use referral program to promote their store and website.
Also, Jon and Dwight from Customer Service are very helpful - always make sure my problems are solved before closing the ticket.