Referral Candy & Affiliate , 2 136 vurderinger
Raffiner
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Etter vurdering
Update: Referral Candy has resolved my issue and I am happy with the outcome.
Original Review: Extremely inconsiderate customer service. Stuck paying for a useless app. I will NEVER recommend Referral Candy to anyone. Try Friend Buy instead because their service is top notch.
Super App! Klappt alles hervorragend. Wir sind sehr glücklich über den guten Support und die Funktionen.
Thank you so much for the feedback! If you need further help, feel free to let us know! - Jon
Good: Simplicity. Just a couple of minutes and it's up and running. You never have to worry about payments or any of the tracking, all automatic.
Bad: it's difficult to customise to a way that feels like people are naturally interacting with your site. There is always this awkward layer of referral candy which can be off-putting for customers.
We used it for 10 months on 2 sites, to mediocre results. Our best brand ambassadors didn't like it, so we're stopping using it.
NB: this review is from 2019, about a previous version of ReferralCandy
Thank you for trying us out. We'd love to hear more about your experience. Many of our other customers are delighted with the amazing results they achieved. In terms of branding, many merchants like using our Simple Theme - that allows for customization that works well with most brands and across emails for many devices. We'd love to share it with you - please reach out and we'll be happy to help. - Jaime R.
I would love to be able to create my own referral code to use with influencers, but JC helped me understand how to make my idea work for now! I have enjoyed this app, and so have the customers! Response time was quick!
Love the App and LOVE the customer service. Karen helped me figure everything out. ِAnd know Im ready to get rolling on growing my business and my referrals. Thanks again.
I love the app and the extra support I got from Karen M. when I was having issues was a huge bonus!
Katherine was super helpful with answering my questions and helping me out with some technical issues. She was very prompt in her responses! Thanks Katherine.
It was my pleasure assisting you. Thank you for a wonderful feedback. :)
- Katherine
Good, swift customer service and ap works well. No complaints from our side, and program works well.
It was a pleasure assisting you with your concerns, and thank you so much for writing a review about our app. :)
- Hannah
Jelson did a fine job for customer service, hard to come by nowadays. Much appreciated for a new account holder. Awesome.
I'm happy I was able to assist! Thank you for your appreciation! - Jelson
I had some issues getting it all set up correctly and Karen patiently guided me through and made helpful suggestions I had not considered. Apparently great customer service isn't dead. Who knew?
Thank you for your kind words. Karen will be delighted to hear it! - Tom