Referral Candy & Affiliate
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (2 174)
Raffiner
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Etter vurdering
This is the first time I write a review - Incredible bad customer support, UI not clear. Fo three days I was chatting with customer support without any clear guidance how to send me mails out. The only thing they could say was "Let me ask our engineers"
I gave up.
And for canceling my subscription I needed to contact support.
I am since 2019 using Shopify apps never encountered such a bad experience.
My colleague with even more experience has the same opinion.
UPDATE: I will wait until you contact me or resolve the problem
Thank you for your feedback. We welcome and appreciate all opportunities to improve our product and service. We understand that the concern that you had started when your colleague missed to hit the SEND EMAIL option, and so, we offered to have the emails sent on our end. This was scheduled for action today - which we confirmed with our engineers. Our intention is to make sure this is resolved for you. We will be reaching out to you in the hopes of providing you a better experience.
We are SO tired of Shopify apps that send emails to our customers without warning us or asking for permission. This is yet another one. And for that reason we won't be using it.
Only one day after signing up to try this app, it's already sent 324 welcome emails to our customers, and never notified us once or asked for our permission before doing so. It's flat out unacceptable. Uninstall.
NB: this review is from 2017, about a previous version of ReferralCandy
Thank you for the feedback. Sending emails to your customers with no warning or permission obtained is a bad experience. It is unacceptable and I apologize that our app enabled that to happen.
To make sure this doesn't happen again, we have ensured that ReferralCandy provides ample notification before emails are sent out when the account is activated. - Jaime R.
We couldn't even get through the setup, which should have been the easiest thing to do. The email templates don't work like any WYSIWYG system I've EVER seen, and you're obligated to find an outside developer to do very simple tasks like fix the mandatory social icon links that are in the default template. Their customer service leaves a lot to be desired, and since we couldn't get past step 1, I can't review the actual platform performance. With our poor experience, I would NOT recommend this to anyone. There are multiple other options out there, and we've been able to get an alternative all setup and running in less than 10% of the time spent fighting with the ReferralCandy platform.
Hi Abby, I'm sorry the set up experience wasn't to your expectations. I agree that our developer mode can be tricky, and your detailed review will help us make a better product. Although our support team did try to help, perhaps we could have jumped on a call (which we do regularly) to address your growing frustration over the setup process. I appreciate you leaving us a review and thanks as well for trying out ReferralCandy! - Jaime R.
It says if we need help we ask help from their expert, but where the hXll is your expert? They never reply your message and only an automation robot to speak to you.
Hello Kun,
We understand how frustrating it can be to not be able to speak to someone immediately about your concern. We responded as quickly as we could to all your chat inquiries, unfortunately, it took us over an hour to respond to that one message you left us outside our office hours. Thank you for your feedback, we will use this as an opportunity to improve the experience we provide our clients.
"Per Use" pricing is a not correct. If you look at their pricing, they charge a minimum monthly fee ($15, $45, $155, $885) if you do not have enough commission to cover that fee. Not only that but ReferralCandy takes a whopping maximum 7.5% commission on referral sales.
This is not recommended for small businesses or businesses on a tight budget.
NB: This review is from 2014, about a previous pricing structure
Thank you for the feedback. We’ve since come out with a pricing structure that we believe best aligns our interests with yours; where we succeed when you succeed. I realize it’s been a while, but you can check it out on this page: https://www.referralcandy.com/pricing and let us know what you think. - Jaime R.
App wont complete the account set-up process upon installation - just gets stuck on the Referral Candy website.
Hi there. Apologies if you're having a hard time completing the signup process. We saw the message you sent our team earlier and one of our success managers is reaching out to you to help quickly get this sorted. Thank you!
UPDATE:
Hi again, we’ve been trying to reach you. We’ve figured out what happened and the fix is fairly simple to implement (instructions also sent via email). Just let us know as soon as you are ready and we’ll help get everything setup.
Another developer posting lies and false information to get people to install their app.
How this started, I emailed them inquiring about how they help stores with making sales, as in the app description they mention they brought a suppliment company from $0 in sales to $10,000 in sales, in one month.
QUOTE
"We singlehandedly helped a supplement company grow their sales from $0 - $10,000 every month (and that’s just one example!)"
END QUOTE
THIS IS A LIE!
They explained that for their app to work, your store needs to be making sales every day, then Referral Candy works off those customers.
Now this seemed weird considering they claim to have taken a store from $0 in sales to $10,000 just after installing their app.
A BLANTENT LIE!!
They even confirmed this with me by ceasing communication when asked about it how they did it if the store had no sales.
AVOID THIS COMPANY!
NB: this review is from 2018, about a previous version of ReferralCandy
I am terribly sorry for this misunderstanding. I assure you there is no intention to be misleading or untruthful about how strongly we believe our product can help retailers be successful.
The line you quoted in the app description was from a case study we did a while back. In it, the client said that "For virtually no labor, I get so many sales – at least $10k this month.” I do see how it can be read differently.
We have since made the appropriate changes to the case study and listing. Thank you for pointing it out! -- Jaime R.