Referral Candy & Affiliate , 2 131 vurderinger

I just got off the phone with a support rep named Karen and am literally switching my referral program from another one (ALMOST) solely based on the level of support. These referral programs are a little intimidating to get setup, as you want to make sure everything is good before going after affiliates, and Karen went over and beyond to explain and walk me through how everything would work. Had it not been for the call, I probably would have just played it safe and stayed with my existing service because I didn't want to have to "figure out" how to set everything up again. 5-Stars! Definitely looking forward to getting into the service and seeing the benefits!

Great app and amazing support !! Really

Loraine was very helpful to helping me understand how to explain and monitor the use of referral candy with my customers!

Good support, thanks to ADAM!
And working great so far.

Great customer service provided by Dwight. He was insanely quick at solving my issue, friendly and most importantly very professional.

I had an inquiry on how the cash payouts worked and Mardie explained everything thoroughly. Great customer service!

Lorraine was excellent in helping me with the installation process of this app. Great customer service. Thanks!

Great app and amazing customer support. Cris and Mardie really helped out throughout my set-up! Very easy to set-up with the customer service reps!

My business runs mostly on referrals, so ReferralCandy offered a way to increase sales.

Pros
- It runs itself. I have many things to think about but ReferralCandy pays out regularly without me having to log in AND it recruits for you by emailing customers about the opportunity to become a referrer.
- No setup. I just installed it and it worked.
- Flexible pricing. All the other equivalent apps (ie affiliate apps) have pricing that increases exponentially based on volume, making all of it outside of my price range (and they often aren't transparent with it either). ReferralCandy is perfectly priced and affordable. Also easy to cancel if needed.
- Great support. They are very active and helpful.
- Fairly customizable. You can change the email templates, add a referrer login to your website etc.
- They are developing new features.

Cons
- Currently they do not support "deep linking" (referrers sharing specific products) but the support has been communicating with me about this feature which is in development.
- Doesn't integrate too well with Google Analytics. All referrers links become a single source. You'd have to seperately log into ReferralCandy to see where you're referrers are coming from.
- It might be a little hard to test for the first time since you must make the referral order from a different computer than the one you created the referrer account.
- It's not an all out affiliate program, although extremely similar. It is simplified so doesn't have the same analytic features or affiliate marketplace. In many cases this is a plus because of ease of use.

Overall, I would highly recommend at least trying it. It works perfectly for us and we will continue to use it.

We had a few hiccups getting started with our Klaviyo integration but Jon was highly responsive and escalated the issue as appropriate. Looking forward to launching our referral program!