Referral Candy & Affiliate

Referral Candy & Affiliate

Recenzje (2 175)

Ogólna ocena
4,8
Liczba recenzji z daną oceną
  • 89% ocen to oceny z 5 gwiazdkami
  • 9% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 1% ocen to oceny z 1 gwiazdkami
6 styczeń 2022

Great customer service, the app is very easy to use, I had an issue with the email list and the referral code I had a lady by the name of Katherine helped really well, she stayed with me for nearly 30 minutes if not more. thank you for the support it helps when you start a new business.

Brown Powder Coffee
Wielka Brytania
22 dni korzystania z aplikacji
ReferralCandy odpowiedział(a) 10 styczeń 2022

Thanks so much for the review! Feel free to reach out - Katherine

3 listopad 2020

Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.

Pigeon Singapore
Singapur
Około rok korzystania z aplikacji
12 wrzesień 2021

Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.

SmileLife IE
Irlandia
Prawie 2 lata korzystania z aplikacji
ReferralCandy odpowiedział(a) 12 wrzesień 2021

Hey there, thanks for bringing this up. What you described does seem problematic. Let me get with my team to see how we can get this sorted. Please standby, we will be reaching out soon!

**UPDATE**
Hi again, we completed our review of the concern you raised and found that a problem with how your store integrated with ReferralCandy caused the duplicates in question. We can help you correct this. I've sent you an email with more details and would love to get on call to get everything sorted. Meantime, a refund is on it's way. I apologize for the experience and hopefully you can give us another try. - Derek

29 maj 2020

Jon did a great job answering all of our questions. Thank you very much for all of the assistance. We highly recommend the app.

Enhanced Recovery Drink
Stany Zjednoczone
22 dni korzystania z aplikacji
11 lipiec 2019

Really great help!!! Totally recommend it.
With best customer support .Dwight really helped me out on customer chat.
Worth the money!

Anadhika
Indie
22 dni korzystania z aplikacji
31 sierpień 2021

I just used the app, good features, all the service is automatic. Great customercare, fast and helpful!

Gfl skincare USA
Stany Zjednoczone
22 dni korzystania z aplikacji
ReferralCandy odpowiedział(a) 31 sierpień 2021

Thanks for your kind review! I'll be sure to let Lorraine know! - Derek

22 styczeń 2019

It goes without saying that a referral program does make absolute sense! Referral Candy is perfectly simple to use for the end customer and that is why I chose it. Customer service is on spot, super helpful and guide you through the whole set up. Can only highly recommend the tool. Fantastic - thanks for the support Tippy!

Saint Maniero
Niemcy
22 dni korzystania z aplikacji
23 kwiecień 2020

I have JUST installed the app, so I have yet to see results. So, I cannot offer a review on the app, however I would like to offer a review on Jon, who was the representative who assisted me. Jon was very friendly and accommodating, and answered my questions directly and clearly. As a matter of fact, I realized I had another question after we hung up, and I am hoping I can reach Jon again directly, since he was so helpful the first time. Thank you again and I look forward to watching my business grow using Referral Candy. Thanks again, Margi Mason, Mrs. Mason's Co.

Mrs. Mason's Co.
Stany Zjednoczone
Około rok korzystania z aplikacji
2 styczeń 2019

I really enjoy the potential that comes with this app. Email referrals can really help and is one of the more affordable ones of all the apps. Customer service is responsive and great, but there is some work to be done on your end. Naturally, setting up the brand, proper marketing for awareness is important. I wish it can be integrated easier into shopify if you are using the points method without having to enter referralcandy page specifically, but it gets the job done.

GraciaFashion
Stany Zjednoczone
Około rok korzystania z aplikacji
7 maj 2021

The support I received from Jon was great! Jon answered my questions patiently. Thank you very much.

TinyWorlds
Singapur
22 dni korzystania z aplikacji
ReferralCandy odpowiedział(a) 7 maj 2021

So glad I was able to help. Thanks and be sure to write us if you need anything else. -- Jon D.