Referral Candy & Affiliate

Good support, thanks to ADAM!
And working great so far.

Great customer service provided by Dwight. He was insanely quick at solving my issue, friendly and most importantly very professional.

I had an inquiry on how the cash payouts worked and Mardie explained everything thoroughly. Great customer service!

Lorraine was excellent in helping me with the installation process of this app. Great customer service. Thanks!

Great app and amazing customer support. Cris and Mardie really helped out throughout my set-up! Very easy to set-up with the customer service reps!

My business runs mostly on referrals, so ReferralCandy offered a way to increase sales.

Pros
- It runs itself. I have many things to think about but ReferralCandy pays out regularly without me having to log in AND it recruits for you by emailing customers about the opportunity to become a referrer.
- No setup. I just installed it and it worked.
- Flexible pricing. All the other equivalent apps (ie affiliate apps) have pricing that increases exponentially based on volume, making all of it outside of my price range (and they often aren't transparent with it either). ReferralCandy is perfectly priced and affordable. Also easy to cancel if needed.
- Great support. They are very active and helpful.
- Fairly customizable. You can change the email templates, add a referrer login to your website etc.
- They are developing new features.

Cons
- Currently they do not support "deep linking" (referrers sharing specific products) but the support has been communicating with me about this feature which is in development.
- Doesn't integrate too well with Google Analytics. All referrers links become a single source. You'd have to seperately log into ReferralCandy to see where you're referrers are coming from.
- It might be a little hard to test for the first time since you must make the referral order from a different computer than the one you created the referrer account.
- It's not an all out affiliate program, although extremely similar. It is simplified so doesn't have the same analytic features or affiliate marketplace. In many cases this is a plus because of ease of use.

Overall, I would highly recommend at least trying it. It works perfectly for us and we will continue to use it.

We had a few hiccups getting started with our Klaviyo integration but Jon was highly responsive and escalated the issue as appropriate. Looking forward to launching our referral program!

great app it's helping us a lot! the customer care is great they follow you step by step suggesting the best way to give the best services to the people 5 stars!

Customer service team especially by the name of Jon helped me out and really was patient and reached out to me after I was not sure If anyone would even get back to me, but they initiated a response after my last conversation showed I was not getting the help I was looking for. The representative Jon came through and followed up to ensure I was able to get the integration of the Recharge and Referral Kandy API Beta integration Jon was Very helpful, fast and responsive to my questions. I really appreciate when customer success persons like Jon showed up and really help out a customer on their e-commerce business.

I just had a great on-boarding session with Tippy! He not only walked me through the app, but provided a lot of insight into referral marketing for online retailers. I feel comfortable contacting him going forward with any questions that I may have. YAY! Thank you!