Referral Candy & Affiliate , 2.136 avaliações

Just installed ReferralCandy. Pretty easy so far and the customer support chat feature is amazing. Derek was so helpful and tried his best to provide as many resources as he could find. Only critique is that there is limited customization ability (e.g., I can't change the color of the font) but that is outside of Derek's control. 5 stars to customer support, 4 stars for customization capabilities.

Dwight from the customer service team was very helpful and quick to respond with the details. This is also valid for the rest of the customer service team. They asked me with all the questions I had. The app is useful and you can customize the templates with your own language etc. but for a small company like us a little bit too expensive at this point of time. I would prefer if it was just a monthly cost besides also adding a commission for them.

Not using the app yet, but Dwight answered all of my questions within 5 min. No concerns anymore. Thanks a lot!

Great customer service! Jon was super helpful, and replied to my questions really quickly.

The app is easy to setup

The app is working great for me so far. Jon was very helpful and patient with helping set everything up. Thanks Referral Candy!

**updated content here: Got a great email from the support team about our review (below) and it appears that they have 2/3rd's of what I thought was missing in terms of features. Kudos to them for the follow-up and I have upgraded their rating because of the excellent service/support.

***prior review:

This is a very limited package and if it doesn't fit your business model, you don't have much flexibility. We decided not to use it because of the very rigid rebate processing model: they process rebates at the end of the month. This means that you can't control when they get paid, or if they get paid. In our case, we offer a moneyback guarantee and that means there is no way for us to cancel the payment or modify it once a purchase has occurred.

Tried out the app for a few weeks. I like that they have a trial.
Jon - really good customers service.

We are using the app for almost a month now and it seems to be working just fine. Responsiveness of their support team is truly outstanding!

I am just starting with the app - the service via chat and specifically Karen was hugely helpful and proactive. Thank you

Just going through the onboarding process and Lorraine has been very helpful. Only giving it 4 stars because we haven't tested the app out fully yet. Will update if it proves to be what we're looking for.