Referral Candy & Affiliate

Referral Candy & Affiliate

Avaliações (2.191)

Classificação geral
4,9
Número por nível de avaliação
  • 89% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
24 de outubro de 2024

I had a problem with a duplicate account. Irene managed to sort it efficiently and in a very professional manner. Irene went above and beyond and got this sorted for me.
Michelle

thegiftofoil
Reino Unido
6 meses usando o app
ReferralCandy deixou uma resposta 28 de outubro de 2024

You were such a joy to talk to as well, and thanks again for writing a review. :)
- Irene

21 de outubro de 2024

Great fiest experience. Roj was great at helping he ensure I was set up and ready for launch. He showed great patience, asked great questions and even provided screens shots so I knew I was doing it properly. Thank you so much!

good natured Products Inc.
Estados Unidos
24 dias usando o app
ReferralCandy deixou uma resposta 23 de outubro de 2024

Thank you so much again for this review. I really appreciate it. Please reach out to us whenever you need help with your referral campaign.
- Roj

30 de outubro de 2024

WARNING: Absolute SCAM! Do Not Trust This App!

We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!

Carbo Electric Bike - Europe
Países Baixos
7 dias usando o app
ReferralCandy deixou uma resposta 1 de novembro de 2024

Hello Mira,

Thanks for the feedback, it provides an opportunity to clarify a few key points. Over a year ago, we provided cancellation instructions as requested, though recent activity logs show these went unread until recently, which led to continued billing. Support has remained available via multiple channels, and your account suspension was solely to prevent further charges, not to restrict reviews, which Shopify independently manages.

Also want to thank you for this experience as it has allowed us to further improve our processes to help protect merchants from potential user neglect. Since you created a new account to leave this review, please ensure it’s canceled if not needed to avoid any similar situation. - Jaime

29 de janeiro de 2025

Really good application, easy to use and the customer service is very helpful!

Bien Health
Países Baixos
Aproximadamente 23 horas usando o app
28 de outubro de 2024

The support is really helpful and efficient in solving my problem.

pawssprint
Malásia
3 meses usando o app
ReferralCandy deixou uma resposta 31 de outubro de 2024

Thank you so much for this. I really appreciate it. Please reach out anytime you need help.
- Riz

27 de novembro de 2024

Great customer service from Kevin.

Rumble Tums
Reino Unido
15 dias usando o app
ReferralCandy deixou uma resposta 10 de dezembro de 2024

Thank you so much for writing a review. I really appreciate this! :)
- Kevin

22 de outubro de 2024

Love it!

Latex Mattress Factory
Estados Unidos
9 meses usando o app
ReferralCandy deixou uma resposta 24 de outubro de 2024

Thank you so much again for this review. We highly appreciate it.
- Jon

15 de janeiro de 2025

Wir nutzen das Referral Candy seit ein paar Tagen. Das Erstellen einer Kampagne und Emails war soweit einfach machbar. Wir hatten eine Rückfrage, die sehr schnell von Jessa überprüft und beantwortet wurde. Toll, dass man sich auf den Kundenservice verlassen kann. Wenn mal Probleme aufkommen, wissen wir, dass wir in guten Händen sind!

Balkonstrom
Alemanha
13 dias usando o app
ReferralCandy deixou uma resposta 17 de janeiro de 2025

Thank you so much again for this wonderful feedback. We're so glad to hear that you find our app easy to use! Again, please reach out anytime you need help.
- Jessa

11 de dezembro de 2024

supporter is good

sugary melt
Japão
13 dias usando o app
ReferralCandy deixou uma resposta 12 de dezembro de 2024

Thank you and it's my pleasure to have assisted you. :)
- Roj

15 de outubro de 2024

Outstanding customer service

Tetsuo
Espanha
19 dias usando o app
ReferralCandy deixou uma resposta 21 de outubro de 2024

You were a delight to talk to as well. Thank you so much for this feedback. :)
- Jessa