Referral Candy & Affiliate
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (2.191)
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Por avaliação
I had a problem with a duplicate account. Irene managed to sort it efficiently and in a very professional manner. Irene went above and beyond and got this sorted for me.
Michelle
You were such a joy to talk to as well, and thanks again for writing a review. :)
- Irene
Great fiest experience. Roj was great at helping he ensure I was set up and ready for launch. He showed great patience, asked great questions and even provided screens shots so I knew I was doing it properly. Thank you so much!
Thank you so much again for this review. I really appreciate it. Please reach out to us whenever you need help with your referral campaign.
- Roj
WARNING: Absolute SCAM! Do Not Trust This App!
We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!
Hello Mira,
Thanks for the feedback, it provides an opportunity to clarify a few key points. Over a year ago, we provided cancellation instructions as requested, though recent activity logs show these went unread until recently, which led to continued billing. Support has remained available via multiple channels, and your account suspension was solely to prevent further charges, not to restrict reviews, which Shopify independently manages.
Also want to thank you for this experience as it has allowed us to further improve our processes to help protect merchants from potential user neglect. Since you created a new account to leave this review, please ensure it’s canceled if not needed to avoid any similar situation. - Jaime
Really good application, easy to use and the customer service is very helpful!
The support is really helpful and efficient in solving my problem.
Thank you so much for this. I really appreciate it. Please reach out anytime you need help.
- Riz
Great customer service from Kevin.
Thank you so much for writing a review. I really appreciate this! :)
- Kevin
Love it!
Thank you so much again for this review. We highly appreciate it.
- Jon
Wir nutzen das Referral Candy seit ein paar Tagen. Das Erstellen einer Kampagne und Emails war soweit einfach machbar. Wir hatten eine Rückfrage, die sehr schnell von Jessa überprüft und beantwortet wurde. Toll, dass man sich auf den Kundenservice verlassen kann. Wenn mal Probleme aufkommen, wissen wir, dass wir in guten Händen sind!
Thank you so much again for this wonderful feedback. We're so glad to hear that you find our app easy to use! Again, please reach out anytime you need help.
- Jessa
supporter is good
Thank you and it's my pleasure to have assisted you. :)
- Roj
Outstanding customer service
You were a delight to talk to as well. Thank you so much for this feedback. :)
- Jessa