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BEST in class customer service - thanks Jon!!!! All of my questions were answered immediately and it was refreshing to speak to a human and not a bot. Thanks again, Jon!!!
I appreciate your positive review! We are committed to providing excellent customer support and it’s great to know that we’re meeting this goal. - Jon
@Tippy D. was great on the phone and was able to help me use the app and set it up perfectly. He spent a over an hour and was very helfull
Amazing app customer support. Had some small issue and Karen help me out a lot and solved all my problem very fast :) Worth every penny
I've just launched the plugin today and had a lot of questions about how to use it - due to my lack of understanding of certain functions - and Ms Dwight was very patient in resolving my issues, thank you very much!
Very easy to set up. I had some doubts and Lorraine answered me by email. She has accompanied me in the first steps and she has been very quick and helpful.
The application is very easy to use! We are happy to launch our referral programm !Thanks a lot to Jon & Caye who helped us each step of the way :)
Glad to help! If you need further assistance, we're here for you! - Jon
We have been using this app for awhile and there is one major item we believe it is missing... there NO way to "Approve" a referral. We have made a request to add an "Approve" option to other options: Delete, Void, and Ban, but we were told, an "Approve option is currently not in place within the dashboard, but this is something I can raise to our design team" ... without an "Approve" option, even after we review a referral it will continue to show "pending review" since there is no way to "Approve" a referral... this appears to be a major omission to us. If an "Approve" option is added we will revise our rating...
Hey Bob, thank you for your review, and for using us for over a year.
We're sorry that this crucial feature is lacking.
We're redesigning the way transactions are handled (suspicious or otherwise), and we're building a Fraud Centre to make it easier for retailers to manage.
We hope you'll give us a chance in the future as well, thank you. --Darren F.
Great support! Awesome set up and they quickly guided me through the site! Love this product, makes my job a lot easier!
I just started using this app and I am very excited about it's potential. Derek was very helpful in getting everything all set up and showed me how to efficiently set up the program.
Derek was incredibly helpful in troubleshooting the merge tags preventing me from connecting my account. All good! Excited about this app!