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I used this app and one of the customer representatives Lorraine is too awesome she help me a lot. she is very quick and very intelligent and solve my problems in just 10 minutes.
Thanks so much for the review! Feel free to reach out - Lorraine
Jon was great! very helpful and got back to me quickly to solve the problem and answer any questions I had
You are very welcome, and thanks also for your feedback. :)
- Jon
I installed the app yesterday and today JC reached via chat to ask if I had any question we jumped on a zoom call right away and he helped me answer all my questions regarding Referral Candy and integration with Klavyio and Shopify! this app seems terrific and great customer service experience!
Thank you for your kind words! Let us know whenever you need assistance! - JC
One thing I am looking for when trying these kind of services is customer support and this one didn't dissapoint me at all, on contrary. I had some problems with the site and Karen helped me out in 10-15 minutes on what with Refersion app took 2 days and still wasn't very clear. This is what made me go with ReferralCandy. They have done an amazing job so far.
The Customer service is very good, compared with other apps. If you have any questions the team at Referral Candy will be sure to help. Shout outs to Derek who went above and beyond to ensure we understood everything and answered any questions we had - 5 Stars!
We are SO tired of Shopify apps that send emails to our customers without warning us or asking for permission. This is yet another one. And for that reason we won't be using it.
Only one day after signing up to try this app, it's already sent 324 welcome emails to our customers, and never notified us once or asked for our permission before doing so. It's flat out unacceptable. Uninstall.
NB: this review is from 2017, about a previous version of ReferralCandy
Thank you for the feedback. Sending emails to your customers with no warning or permission obtained is a bad experience. It is unacceptable and I apologize that our app enabled that to happen.
To make sure this doesn't happen again, we have ensured that ReferralCandy provides ample notification before emails are sent out when the account is activated. - Jaime R.
Derek Benito helped us with our onboarding and he was extremely helpful! Referral Candy is a great solution and exactly what we were looking for!
Lorraine was very helpful in methodically answering my questions and clarifying any concerns I had. Thanks Lorraine!
I don't usually leave reviews but Lorraine was outstanding. She was competent and knew the answers to pretty much every question I threw at her. Very patient too. Amazing support.
I created a program using this service and had many questions along the way. Jon was always super helpful and replied to me really fast each time! He really strived to make sure I was understanding the set-up process and even offered to help by getting in touch with our developer.