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We had an issue with our billing where are card on file could not complete a transaction. The Referral Candy team was very patient and helpful in resolving the issue.
Dwight was very friendly and answer all my questions. Haven't sign up (yet) with ReferralCandy but am leaning there after speaking with Dwight and reading through their referral marketing guides.
Katherine was very responsive and helpful in providing guidance on the initial setup of the application.
I appreciate your positive review! We are committed to providing excellent customer support and it’s great to know that we’re meeting this goal. - Katherine
Tom Koetz provided us with top-notch support. He diligently followed up to check-in on our progress and to offer assistance without us even having to ask, which is rare and much appreciated!
Very thorough in explaining. Tippy has helped me a lot in helping me understand the platform. Definitely recommend the service. :)
After I tested the tool for 2 months on one of my websites, and it is really customizable and meeting my needs. Karen was really nice and helped me clone one theme from one store to another.
Really easy to set up, and good customisation options. Seems the best referral / affiliate shopify app I've seen or used as yet.. has all the features you need, impressed so far
I love the app, Derek helped me with the setting up process of the app, his customer service was excellent. I recommend this app 100%
Thank You Derek!
Karen was great! Very quick in her response. We found the issue and figured out what happened so it doesn't happen again.
Application is really easy to use and we are expecting great results. Derek was also a great customer service rep! Super helpful and available at a moments notice.