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Karen was great and really Helpful :D Thank's so much for editing my photo so I could fit it better into my referal program.
We have been using this app for awhile and there is one major item we believe it is missing... there NO way to "Approve" a referral. We have made a request to add an "Approve" option to other options: Delete, Void, and Ban, but we were told, an "Approve option is currently not in place within the dashboard, but this is something I can raise to our design team" ... without an "Approve" option, even after we review a referral it will continue to show "pending review" since there is no way to "Approve" a referral... this appears to be a major omission to us. If an "Approve" option is added we will revise our rating...
Hey Bob, thank you for your review, and for using us for over a year.
We're sorry that this crucial feature is lacking.
We're redesigning the way transactions are handled (suspicious or otherwise), and we're building a Fraud Centre to make it easier for retailers to manage.
We hope you'll give us a chance in the future as well, thank you. --Darren F.
I recently used Referral Candy for a campaign we ran. It was so easy to use and integrated seamlessly. Being able to customise the messages as well was great. On top of all that, the customer service was excellent, always on hand to help out with anything.
Everything good. Great Service. (Y)
Thank you Cris for helping us out via E-Mail.
Greetings from Germany
We're glad Cris was able to help! - Tom
I needed help in getting started and Dwight was very patient and helpful. I now all set up and ready to start sending referral emails.
Thanks so much! Glad I could help. — Dwight S.
Great app and great support by Ines, fast, flexible and on point. Looking forward to see how the marketing option further develops our shop.
Thank you for the review! I'm excited for you! Send us a message if you need assistance! - Ines
Mardie was very helpful in helping me set up Referral Candy. She walked me through the whole process until I was able to get everything sorted out. I was impressed with her customer service
We're glad to hear we impressed you! If you need further help, feel free to reach out! - Mardie
This app helped me implement a customer referral program in no time. It's early days yet but it's a huge time saver for what could have been a time-consuming development and monitoring exercise. Special call out to Tomas from Customer Support has been really helpful and patient. resolving my queries through to resolution.
Referral candy worked very well and the customer service team was a huge help. Tomas went above and beyond working with me over an hour to setup my account and make sure that everything was in order for my store.
I asked a couple questions about rewards and social sharing and Dwight was quick to answer them. Thanks so much.