Referral Candy & Affiliate
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (2,144)
优化
-
按评分
Great service from Lariza and the ReferralCandy team! They helped us resolve our issue with incredible patience and kindness. So grateful for their assistance with our referral page. Five stars to the service team!
We highly appreciate this feedback. Please get back to us anytime you need help. Thank you!
- Lariza
Referral Candy is great. They are very quick to respond to any inquiries and are eager to help. Jessa was very courteous, knowledgeable, and professional on our onboarding call today. I highly recommend this app!
Thank you so much for your kind words! It was a pleasure to have assisted you. :)
- Jessa
I contacted Irene from the customer service team asking about why my advocate was not receiving her rewards. Within a 1 minute, she was able to investigate and share me screenshots to fix the issues very quickly . Turns out the advocate had not exceeded her referral review period. She is patient and extremely helpful, if i could give her a review, it'd be 10 out of 10 for reviews.
Proud of supporting Referralcandy , also a Singaporean company as a Singaporean merchant on Shopify.
Thank you for the wonderful feedback! I'm glad to know that we have resolved your concerns. We’re proud to support your business, and it’s especially great to hear from a fellow Singaporean merchant on Shopify!
- Irene
Really good application, easy to use and the customer service is very helpful!
We are so thrilled to hear this. Thank you so much and reach out anytime you need help. ;)
- Jessa
While I was having some issues getting the referral app to work, the support team was incredibly helpful. Now the app is working smoothly and if something happens, I know I can always reach out for support.
This app is great and the customer service people are very patient. We love it. And Irene she was very satisfactory with her service. I like her very much. Thank her very much for her help.
Wow! Thanks for this amazing feedback and for expressing how great our customer service was. I really appreciate it. :)
- Irene
I had a problem with a duplicate account. Irene managed to sort it efficiently and in a very professional manner. Irene went above and beyond and got this sorted for me.
Michelle
You were such a joy to talk to as well, and thanks again for writing a review. :)
- Irene
WARNING: Absolute SCAM! Do Not Trust This App!
We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!
Hello Mira,
Thanks for the feedback, it provides an opportunity to clarify a few key points. Over a year ago, we provided cancellation instructions as requested, though recent activity logs show these went unread until recently, which led to continued billing. Support has remained available via multiple channels, and your account suspension was solely to prevent further charges, not to restrict reviews, which Shopify independently manages.
Also want to thank you for this experience as it has allowed us to further improve our processes to help protect merchants from potential user neglect. Since you created a new account to leave this review, please ensure it’s canceled if not needed to avoid any similar situation. - Jaime
Great fiest experience. Roj was great at helping he ensure I was set up and ready for launch. He showed great patience, asked great questions and even provided screens shots so I knew I was doing it properly. Thank you so much!
Thank you so much again for this review. I really appreciate it. Please reach out to us whenever you need help with your referral campaign.
- Roj
Great customer service from Kevin.
Thank you so much for writing a review. I really appreciate this! :)
- Kevin